on 18-04-2022 16:15
B97 area
Intermittent service started at EXACTLY the same time as Open Reach were in my street clearing out their pavement ducts in preparation for installing fibre cables.
At least one other customer in street affected
Have tried reporting online and by telephone, but line checks when working are OK of course. Unsure how to pass message on to engineers about this as a possible cause. Any advice gratefully received
Answered! Go to Answer
on 25-04-2022 10:14
Thank you for letting us know @sid44doc.
Please continue to monitor your service and let us know if you need any further help.
Thanks,
on 18-04-2022 17:08
on 18-04-2022 17:35
Thank you John
It wasnt the wifi at fault, I checked ethernet linked PC- it was the same. Also TV went off at same time for initial occurrence.
Check service status usually shows a local problem and later a message to say now resolved. Thanks for the automated number to check status I hadnt known about that.
I have a V3 hub and the light was a solid green if i remember right. The main problem is that if this continues for longer than the current 7-10 days Id really like to know how to pass the info on to the engineers about the possible link with Open Reach. Intermittent faults are really difficult to diagnose and can go on for months on end!
Iain
on 18-04-2022 17:39
If you want to make a record of the breaks in your connection, set up a free BQM.
https://www.thinkbroadband.com/broadband/monitoring/quality
on 18-04-2022 20:10
Many thanks Hero
on 20-04-2022 20:17
Hello sid44doc
Can I just ask if you have been able to run the BQM yet
Gareth_L
on 20-04-2022 20:29
Thank you Gareth
not yet, as since I’ve posted we have stopped having dropouts!
id used it years ago when we were dropping out for months before it was put right/ in the box up the road
cheers iain
on 25-04-2022 10:14
Thank you for letting us know @sid44doc.
Please continue to monitor your service and let us know if you need any further help.
Thanks,
on 25-04-2022 15:35
Many thanks Akua
on 27-04-2022 15:45
Hi @sid44doc
Thanks for the reply
How have you been getting on over the past couple of days? Is your connection still running well?
Regards