on 15-08-2022 15:22
Hello,
I have been getting intermittent broadband service in GU3 (Guildford) post code area.
M500 is getting around 400mbs when working correctly but is sometimes dropping to 5mb/s or turning off completely. Is this a known issue to VM as when using the status checker it says there are no issues. When using the test the Hub option it comes back saying not possible at this time.
Issue has been going on for around a week now.
Any help appreciated.
Adrian
on 15-08-2022 15:27
on 15-08-2022 15:37
on 17-08-2022 15:57
Hi there Adi82,
Thanks for your post and welcome back to the community.
Apologies for the issues faced regarding this, from checking our service I can't see any readings that would attribute to the intermittency.
Can I ask are issues appearing on a wired/ethernet connection also?
Let us know,
on 17-08-2022 16:24
Hi Kain,
The issue has effected both wifi and wired connections. I’m using the Hub 3 in modem mode connected to an Asus router. The router is functioning correctly, but the internet speed often drops and on some occasions has lost internet connection completely which then flags a red light on the router.
I’m sure this is a Virgin Medial cable end issue as when checking the status it has mentioned problems. Although not every time which is strange.
Regards
Adrian
on 19-08-2022 18:15
Hi @Adi82, thanks a lot for your reply and confirmation.
As Kain has suggested, I can also confirm that there's no issues showing on our side - all power levels, upstream and downstream levels to your Hub are showing perfect and there's no area issues as things stand.
Can you please try your Hub in Router Mode to see if things improve, as it could be an issue with the third party router or the compatibility that is potentially causing this?
Please let us know how you get on.
Many thanks