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aaronjohnsonuk
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Instagram & Twitter so slow

Since around last September I have been having trouble with the Instagram & Twitter especially either not loading or running painfully slow in my phone. It's got that bad that I have to switch to my mobile internet for most things which has meant I have used up my data by mid month. If I can't solve this problems then my contract is up in Feb and I will have to leave as I have never had this problem from any other ISP.
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Forum Team (Retired) Heather_J
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Re: Instagram & Twitter so slow

Hello aaronjohnsonuk, 

Thanks for getting in touch 🙂

Sorry for the slow browsing your experiencing. Have you performed a speed test yet? Ideally we would like to see the results of a hard-wired speed test. 

Please get back to us so we can continue to investigate. 

Take care. 

Heather_J

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pjlawrie
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Message 3 of 7
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Re: Instagram & Twitter so slow

Hi there,

me and my wife are experiencing exactly the same thing.  Just run a Speedtest and we are getting 169mbs but can’t run an insta story!!!

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mjharper
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Re: Instagram & Twitter so slow

I'm getting the same thing with Facebook - speed tests are fine but FB very slow

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Moderator (Retired) Ralph_R
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Re: Instagram & Twitter so slow

Hi, is this is still a problem could you please drop us a quick update and confirm if the connection is wired or wireless, if the issue is happening on multiple devices and if other streaming sites are similarly affected.

Speak to you soon.

 

Ralph_R
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pjlawrie
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Re: Instagram & Twitter so slow

Hi there,

Yes still a problem and across multiple devices (all Apple, either ipad mini / air or iphone x / iphone 6S all running latest iOS software) all devices running through wireless connection.

Best Regards

Peter

 

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Moderator (Retired) Ty_S
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Re: Instagram & Twitter so slow

Thanks for getting back to us. How are your speed tests looking over a wired connection? Are you able to test on a non Apple device? Any improvement to this if you change the wireless channel? 

Speak soon 


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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