Hi MattWhite98,
Thanks for using the forums to get your WIFI question answered, I would be more than happy to help you with this 🙂
Speeds over WIFI can differ massively and sometimes it's out of our control due to the nature of WIFI signals in the home. There are a multitude of things than can disrupt the signal coming from the Hub, some of these being thick walls, microwaves, large appliances near the Hub, low air flow causing overheating and so much more.
That's why we are advocates for hard wired connections on devices that need a good, reliable connection like PC's, Laptops and gaming consoles.
However, we do know that there can also be issues when it comes to congestion on the WIFI bands.
If one or more devices are on the wrong WIFI channel (2.4ghz & 5.0ghz) it can cause congestion which materialises as intermittent connection and slow speeds.
- 2.4ghz - This channel is more suitable for low impact devices, so things like mobile phones, tablets, in-home PA systems etc. The things that don't need a huge amount of bandwidth to work effectively. 2.4ghz has a lower capacity, but it's signal reach has a wide radius, so even if you go upstairs it will still be able to connect (unless you live in a mansion! lol)
- 5.0ghz - This is a channel for the more heavy hitter devices like PC's, Consoles and laptops that you may use for gaming, streaming and other heavy usage. 5.0ghz has a smaller signal radius, but it's capacity is much better. The radius can be boosted by using our WIFI pods so even if you have a PC in another room, you can still connect to 5.0ghz.
In order to keep congestion in check, you'll need to follow the steps on this link - Change WIFI Channels - this will show you how to change them if any devices are on the wrong band. Please have a go and we'll see if the slow speeds improves over the next few days 🙂
I hope this isn't info overload and I wish you luck! 🙂
Thanks,
Megan_L
