I have had virgin media for a while now and speeds and consistent speeds has always been an issue , when i contacts support i am told that speeds are fine and there is 0 faults. However after doing tests myself i have realised that although when i test connection it comes back with 0 faults , i have consistent packet loss and latency variation, where speeds drop significantly for a couple seconds and when using the internet this is noticeable as videos buffer and games freeze . These drops are consistent and occur around once a minute .
Any help / advice as support says there is no faults?
Have you had a new router and have you run tests over ethernet also follow the steps below
Post up your Connection details and someone will check to see if there is a problem.
On the first page click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images)
FULL sets of data onto here
pages from the Downstream
from the Upstream & the Network Logs page.
Mac, IP addresses will be blanked out when you submit and have to do this twice
Please also set up a “Broadband Quality Monitor” to monitor the state of your connection and record any true network dropouts, latency issues, packet loss.
It will allow you to identify issues It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) post the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.
RR The IT GUY
Have you tried a pinhole reset and checked connections with the coax cable and if you have a signal booster that has been fitted is it switched on and fully connected correctly I would also suggest checking all the cables from your modem up to the duct outside,
RR The IT GUY