Inconsistent Speed & Ping

[Syed2]

Hi

I am having inconsistent network performance. And the contact center is unhelpful.

My router logs are

Item Status Comments

Acquired Downstream Channel (Hz)	235000000	Locked
Ranged Upstream Channel (Hz)	46200005	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	235000000	-4	38	256 qam	13
2	243000000	-4.5	38	256 qam	14
3	251000000	-4.7	38	256 qam	15
4	259000000	-4.9	38	256 qam	16
5	267000000	-5	38	256 qam	17
6	275000000	-5.2	38	256 qam	18
7	283000000	-5	38	256 qam	19
8	291000000	-4.9	38	256 qam	20
9	299000000	-5.2	38	256 qam	21
10	307000000	-5.5	38	256 qam	22
11	315000000	-5.9	37	256 qam	23
12	323000000	-5.7	37	256 qam	24
13	331000000	-6	37	256 qam	25
14	339000000	-5.7	38	256 qam	26
15	347000000	-6.5	38	256 qam	27
16	355000000	-6.4	38	256 qam	28
17	363000000	-6.2	38	256 qam	29
18	371000000	-6.2	38	256 qam	30
19	379000000	-6.4	37	256 qam	31
20	387000000	-7	37	256 qam	32
21	395000000	-6.7	37	256 qam	34
22	403000000	-6.7	37	256 qam	35
23	411000000	-6.7	37	256 qam	36
24	419000000	-7.4	37	256 qam	37

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	1601	69
2	Locked	38.6	1640	31
3	Locked	38.9	1157	0
4	Locked	38.6	1218	16
5	Locked	38.9	1265	41
6	Locked	38.9	949	35
7	Locked	38.9	1073	40
8	Locked	38.6	1036	3
9	Locked	38.6	936	0
10	Locked	38.6	1069	19
11	Locked	37.6	1087	0
12	Locked	37.3	1035	0
13	Locked	37.6	1349	12
14	Locked	38.9	941	11
15	Locked	38.6	1189	6
16	Locked	38.6	1128	12
17	Locked	38.9	1195	19
18	Locked	37.6	1440	24
19	Locked	37.6	2145	11029
20	Locked	37.6	2664	6334
21	Locked	37.6	1034	12
22	Locked	37.6	868	14
23	Locked	37.6	917	3414
24	Locked	37.6	995	4

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200005	46.5	5120	64 qam	3
2	39399981	45.8	5120	64 qam	4
3	25800000	45.3	5120	64 qam	6
4	32600000	45.8	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	1	0

 

Any help would be appreciated.

[jbrennand]

Bad connection - your down powers are all too low - recommended minimum is -6dBmV.

See if there is a known issue by trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

If nothing shows, you will need a tech visit to get them more into mid-range. Call it in - or a VM person will respond here in a day or two and sort it for you.

[David_Bn]

Thanks for coming back to our Forums @Syed2,

I'd be happy to look into this for you, if you can check out the purple envelope in the top right hand corner and I'll seek to confirm your details and have this booked in for you

Kindest regards,

David_Bn

[Zach_R]

Hi @Syed2,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm really sorry to hear that you've been having some connection issues recently. Are these ongoing today? I've checked the line using the details you provided when signing up to the forums and I can't see any problems being detected there.

If they are ongoing, can you set up and provide us with a live BQM? This will provide us with a more in-depth look of your connection.

Thanks,