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I want out ! Poor service, poor customer service and a waste of money

Hi guys,

Has anyone had any experiencing in leaving your contract early ?

I've had enough with the "service" I'm receiving. I'm meant to be getting speeds of up to 100MBPS but I'm lucky if I'm getting 10. I'd be happy with 50 to be honest. Constant disconnections that I have reported numerous times that just haven't been fixed. At peak times, I can't even stream a TV program from's just terrible !

So my question...I have some time left on my contract, but in my opinion, Virgin haven't provided the service promised to me. Do I have an out here or do I need to wait till my contract runs out ?


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Forum Team (Retired) Heather_J
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Message 2 of 2
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Re: I want out ! Poor service, poor customer service and a waste of money

Hello davidghogg,

Thanks for posting and a warm welcome to the Community Smiley Very Happy

Sorry to hear that you're thinking of leaving us. You would need to chat to our Customer Relations team about this, we cannot accept cancellation requests on the Forum.

If you change your mind and would like us to help with anything, please just ask. 

Take care. 


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