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mblawler666
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Message 1 of 8
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I signed up on Saturday for 200mg and am getting around 50?

I moved specifically from SKy last week to VM because I was advised the cable coming right up to the house would almost guarantee the speed would be almost what it said on the tin!

I am only getting around a quarter of 200.  If I had realised this I wouldn't have bothered.  Is there anything that could be done.  My cables were used to setup which were originally there from a previous installation from about 5 years ago. is there a way that VM can check it from your end?

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jb66
Alessandro Volta
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Message 2 of 8
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Re: I signed up on Saturday for 200mg and am getting around 50?

How are you conducting your speed test?
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mblawler666
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Message 3 of 8
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Re: I signed up on Saturday for 200mg and am getting around 50?

I have used as many of the online speed tests such as OOkla.  Is there a better way?

 

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jb66
Alessandro Volta
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Message 4 of 8
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Re: I signed up on Saturday for 200mg and am getting around 50?

Wired? Wireless? Pc? Phone? Playstation?

Is this a wired speed test on a pc using ookla?
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Forum Team
Forum Team
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Message 5 of 8
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Re: I signed up on Saturday for 200mg and am getting around 50?

Hi there mblawler666,

 

Welcome to the community. It's nice to have you here.

 

I'm sorry to learn you are experiencing slow broadband speeds.

 

Looking at the network, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F005189310 and has a review date of 1st November. As this is a review date it can be subject to change.

 

If you are experiencing slow speeds outside these hours, can you try a speed test through a wired connection please and let us know the results?

 

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


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pete7049
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Message 6 of 8
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Re: I signed up on Saturday for 200mg and am getting around 50?

Still signing people up in known over subscribed areas then VM? So much for your CEO's promise on Watchdog!

Run for it while you're still in your 14 day cooling off period. They took 2 years and 5 months to fix the same problem in my area.

F003443743. December '14 - May '17.
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mblawler666
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Message 7 of 8
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Re: I signed up on Saturday for 200mg and am getting around 50?

i have now left and gone to sky!

VM have also messed up my land line number so had to get a new one!!!!!  well done VM and thanks......

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Spitfire16
Up to speed
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Message 8 of 8
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Re: I signed up on Saturday for 200mg and am getting around 50?

Hi Sam 

 

can I ask why virgin media are continuing to sign people up in oversubscribed areas despite promises from your CEO this wouldn't happen ??

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