I'm getting speeds 4-5 times slower, and extreme lag/packet loss in games

[RadikulRAM]

Hi All,

I've got the 350Mbps internet, I've been using it for over 2 years now, and the speeds have always been perfect.

2-3 days ago I saw an openreach person at the cabinet on the street, and since then I've been getting very poor performance. 40-90mbs speeds, and games are unplayable due to lag. My friends with BT aren't lagging for example.

I'm having a particular issue with the game Apex Legends. Can someone advise and is the below information enough?

Cable Modem Status
Item	Status	Comments
Acquired Downstream Channel (Hz)	299000000	Locked
Ranged Upstream Channel (Hz)	46199989	Locked
Provisioning State	Online

[RadikulRAM]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	299000000	11.4	37	256 qam	21
2	203000000	10.1	36	256 qam	9
3	211000000	10.3	36	256 qam	10
4	219000000	10.4	28	256 qam	11
5	235000000	9.5	36	256 qam	13
6	243000000	9.1	37	256 qam	14
7	251000000	9.5	37	256 qam	15
8	259000000	9.4	37	256 qam	16
9	267000000	9.8	37	256 qam	17
10	275000000	10.5	37	256 qam	18
11	283000000	11.1	37	256 qam	19
12	291000000	11.5	37	256 qam	20
13	307000000	10.8	37	256 qam	22
14	315000000	10.6	37	256 qam	23
15	323000000	10.5	37	256 qam	24
16	331000000	9.9	37	256 qam	25
17	339000000	10.3	37	256 qam	26
18	347000000	11	37	256 qam	27
19	355000000	11	37	256 qam	28
20	363000000	11.4	37	256 qam	29
21	371000000	11.5	37	256 qam	30
22	379000000	11.5	37	256 qam	31
23	387000000	11.5	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	2704	0
2	Locked	36.6	324149	35
3	Locked	36.6	93368	67
4	Locked	28.8	1577325638	625933885
5	Locked	36.3	5897	16
6	Locked	37.6	4547	1
7	Locked	37.3	4326	3
8	Locked	37.3	3360	0
9	Locked	37.3	1835	0
10	Locked	37.6	1127	0
11	Locked	37.6	1736	0
12	Locked	37.6	2823	0
13	Locked	37.3	3645	1
14	Locked	37.3	3401	9
15	Locked	37.6	2955	6
16	Locked	37.3	2055	0
17	Locked	37.6	1754	0
18	Locked	37.6	1258	0
19	Locked	37.6	810	0
20	Locked	37.6	1286	0
21	Locked	37.6	1610	0
22	Locked	37.3	1146	0
23	Locked	37.3	739	0

[RadikulRAM]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46199989	44.8	5120	64 qam	3
2	39400000	45.5	5120	32 qam	4
3	60300039	41.5	5120	64 qam	1
4	53699975	43	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[RadikulRAM]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt062-b.cm

Primary Downstream Service Flow

SFID	70312
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	70311
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[RadikulRAM]

Network Log

Time Priority Description

22/07/2021 00:56:20	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 00:56:19	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 00:56:8	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 00:56:7	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 00:55:54	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 00:55:54	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 00:55:49	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 00:55:49	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 00:55:38	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 00:55:37	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:47:25	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:47:24	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:47:0	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:47:0	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:46:37	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:46:35	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:46:24	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:46:24	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:43:31	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:43:27	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[RadikulRAM · Accepted solution]

Alright I did a factory reset and it's all resolved now. I tried turning it off and on many times, but a factory reset did the job!

[Molly_G]

Hey @RadikulRAM,

Many thanks for your recent posts. Sorry to hear you've been experiencing these issues but very glad to hear you've been able to resolve this with a pin-hole reset! That's great news.

Please drop back if there's anything we can assist with in the future.

Kind regards,

[legacy1]

Your reset may not of fixed things one of your downstream has low SnR and one upstream Modulation is not running on the high Modulation.

run a BQM if you have anyone problems
https://www.thinkbroadband.com/broadband/monitoring/quality

[RadikulRAM]

Hi,

Unfortunately you're right, I'm having the exact same issues again.

I've set up a BQM thing, I assume I should keep it running for 24 hours or so before posting on here?

[Molly_G]

Hey @RadikulRAM,

Sorry that the issue was not fully resolved. Feel free to share the live BQM link, as some data may be visible for us by now.

I've been unable to locate your account using your forums details, so I will also just send you a private message to get these from you and I can check things over from our end too. Please keep a look out for the purple envelope at the top of the page.

Many thanks,