Virgin Media Community

[Pazmatron]

Hi I can only get 5Mbps up, I get 108Mps down ok afaik know I'm meant average 10Mbp up???

[jbrennand]

Can you log into the Hub settings and look for something like the "Configuration file" page (depends what Hub you have?).
Look in 2 boxes - downstream & upstream "max data transfer rate" (or similar) this shows what the Hub is set to in bytes (not mb). So the Down one will have something like ~108000000 - what does the Up show. If its ~5000000 and not ~10000000 - then your upstream speed has not been upgraded to the 10mbps service. Try rebooting the Hub - see if it changes - if not you need to ask VM to update it for you.

[Roboraver7]

Hi I get 7 meg up with these stats:

Primary Upstream Service Flow

SFID	832339
Max Traffic Rate	38520000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

But 550 down

Primary Downstream Service Flow

SFID	832340
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0

[jbrennand]

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@Roboraver7 wrote:

Hi I get 7 meg up with these stats:

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You posted about that 2-3 months ago iirc?  Did it never get sorted then?  What have they said about your poor upload speeds?

[Roboraver7]

Yep, I was told at the time there was network issues which were suppose to be fixed months ago.

[jbrennand]

Have you checked recently what they are saying about it now? Are there any known "utilisation"- "contention" - issues in your location that you know about ?

Also are there any other issues you have - or is it just upload speed?

[Pazmatron]

Upstream bonded channels
Channel
Frequency (Hz)
Power (dBmV)
Symbol Rate (ksps)
Modulation
Channel ID
1
53700283
4.525
5120
64 qam
1
2
46200278
4.375
5120
64 qam
2
3
39400263
4.3
5120
64 qam
3
4
32600209
4.225
5120
64 qam
4

[Pazmatron]

I have super hub 3

[Pazmatron]

so if we not getting average cant we claim money off VM?

[gary_dexter]

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@Pazmatron wrote:

so if we not getting average cant we claim money off VM?

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No. You pay for “up to” speeds.

Money off/compo is only for complete loss of service and not thorough an outage.