on 27-10-2021 16:48
I have not long upgraded to 1GB broadband and now VOLT has been released. If all other customers are getting a BroadBand upgrade what do 1GB customers get?
We should get a discount as already paying good money that others will now get for free.
on 27-10-2021 16:49
To top it all off I only receive just over 500MB download anyway.
on 27-10-2021 17:11
on 27-10-2021 18:11
Hi John
Its via Ethernet, I appreciate the WiFi restrictions with WiFi5.
It’s also I very sporadic although upload in the main is stable
on 27-10-2021 18:29
You would need an O2 sim as well as your Gig1 broadband to receive any VOLT benefits.
https://www.virginmedia.com/help/virgin-o2-benefits
on 28-10-2021 14:48
Thanks newapolo
I already have five devices on O2 and have received the data increase but it was more the fact that I can’t upgrade any further from the broadband speed I already have.
just frustrating as not long upgraded to 1GB at extra cost and not getting the advertised speeds.
on 01-11-2021 15:47
Hi Needforspeed99,
Thanks for reaching out to us in our community and welcome, we are sorry to hear you aren't happy as you won't get a Broadband uplift due to already being on our 1GB connection.
In regards to not receiving your expected speeds, what devices are you using, is it wired or WIFI, what speed are you getting Via Sam Knows?
Regards
Paul.
on 01-11-2021 16:30
Hi Paul
I’m running a mixture of devices from iPhones iPads, windows pc’s wired and wireless and X-Box wired.
Sam Knows is giving me when wired a maximum upload of 530mb and download of a maximum of 52mb this does vary and can be as low as 420mb/28mb even with only one wired device connected.
It’s a busy house and I expect the wireless devices to be slower as they are of varying age and no WiFi 6 on router but disappointed on the wired devices which one is a new laptop.
I have done all the usual checks to ensure connections are secure, no damage internally to coax and reset router many times.
on 01-11-2021 16:45
01-11-2021 16:51 - edited 01-11-2021 16:52
As you're on Gig1 and have a Hub 4, I'd also suggest if possible running the Real Speed test for Sam Knows while in router mode - https://www.samknows.com/realspeed/
This is two stage speed test so tests to the Hub and then separately to the connected devices.