on 05-05-2022 11:17
I have tried many speed tests, and restarted router a few times!!
from VM https://www.speedtest.net/result/13116165628
other good ones.
www.dslreports.com/speedtest/70880638
www.thinkbroadband.com/speedtest/1651745212109792555
some setup issue??
Hub 3.0 device information
The information below shows current status of this Hub 3.0.
Standard specification compliant : DOCSIS 3.0
Hardware version : 11
Software version : 9.1.1912.304
Cable MAC address : **:**:**:**:**:**
Cable modem serial number : ABAP92193744
System up time : 3 days 20h:54m:58s
Network access : Allowed
WAN IP settings
Your current Hub 3.0 internet settings are displayed below
MAC address : **:**:**:**:**:**
IPv4 address : 82.45.169.11
Default gateway : 82.45.168.1
IPv4 lease time : 6 days 14h:54m:37s
IPv4 lease expire : 12/05/2022 01:49:47.00
IPv4 DNS servers : 194.168.8.100
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
39400058
Locked
Provisioning State
Online
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 6 40 256 qam 25
2 203000000 4.9 40 256 qam 9
3 211000000 4.8 38 256 qam 10
4 219000000 4.8 40 256 qam 11
5 227000000 5 40 256 qam 12
6 235000000 5.3 40 256 qam 13
7 243000000 5.1 40 256 qam 14
8 251000000 5.1 40 256 qam 15
9 259000000 5.1 38 256 qam 16
10 267000000 5.5 38 256 qam 17
11 275000000 5.4 38 256 qam 18
12 283000000 5.5 40 256 qam 19
13 291000000 5.8 40 256 qam 20
14 299000000 5.6 40 256 qam 21
15 307000000 5.5 40 256 qam 22
16 315000000 5.8 40 256 qam 23
17 323000000 6 38 256 qam 24
18 339000000 6.3 40 256 qam 26
19 347000000 6.1 40 256 qam 27
20 355000000 6 40 256 qam 28
21 363000000 6.4 40 256 qam 29
22 371000000 6.8 40 256 qam 30
23 379000000 6.4 40 256 qam 31
24 387000000 6.5 40 256 qam 32
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 7297 0
2 Locked 40.3 4518 0
3 Locked 38.9 6021 0
4 Locked 40.3 7123 0
5 Locked 40.3 7904 0
6 Locked 40.3 8656 0
7 Locked 40.3 10202 0
8 Locked 40.3 11259 0
9 Locked 38.9 13290 0
10 Locked 38.9 12324 0
11 Locked 38.9 12962 0
12 Locked 40.3 11814 0
13 Locked 40.3 11990 0
14 Locked 40.3 11715 0
15 Locked 40.3 10909 0
16 Locked 40.3 10022 0
17 Locked 38.9 9202 0
18 Locked 40.3 5708 0
19 Locked 40.3 4327 0
20 Locked 40.3 3848 0
21 Locked 40.3 3224 0
22 Locked 40.3 2092 0
23 Locked 40.3 1701 0
24 Locked 40.3 844 0
Refresh data
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400058 39.5 5120 64 qam 4
2 46200038 39.8 5120 64 qam 3
3 25800046 40.3 5120 64 qam 6
4 32600093 39.8 5120 64 qam 5
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 3 0
3 ATDMA 0 0 6 0
4 ATDMA 0 0 5 0
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt062+voc-b.cm
Primary Downstream Service Flow
SFID 117010
Max Traffic Rate 402500089
Max Traffic Burst 42600
Min Traffic Rate 0
05/05/2022 10:51:17 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2022 12:54:35 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2022 10:23:23 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2022 16:07:58 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2022 14:10:18 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2022 13:38:10 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2022 13:20:17 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2022 15:30:47 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2022 06:45:44 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2022 19:45:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2022 18:45:43 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2022 07:42:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2022 06:45:42 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/04/2022 18:51:0 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/04/2022 18:45:42 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2022 06:53:29 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2022 06:45:42 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2022 04:25:55 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2022 18:45:42 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
mainly forgotten PWD - I reset and entered all again..
here is my config data
on 05-05-2022 15:00
on 05-05-2022 16:02
Of course I am NOT on WiFi!!!
I am connected by quality cable through a netgear 1gb switch, and my connection is ***identical** to that I had months ago after I had tested it when connecting the virgin TV 360 box...
In case my netgear is faulty, I replace it with a thru connector... and now it is slower!! please check results.. BUT then again, its 4pm, so that would be the reason..
http://www.dslreports.com/speedtest/70881626
https://www.thinkbroadband.com/speedtest/1651762801630024855lease can you get someone to check my config details that I posted??
05-05-2022 16:40 - edited 05-05-2022 16:42
Your BQM link is a 404 error.
Your Config file shows it has gone through and you are indeed on the 350 package.
Here are some reasons I suggested testing it exactly as above - as others have reported slow speeds - often related to the software on the PC/Laptop - ..... have a quick look through these and see if anything strikes a chord.
______________________________________________________
------- SPEED & CONNECTION PROBLEMS -----
Using Speedtest App & not the website
https://community.virginmedia.com/t5/Speed/Area-20-Slow-Speed/m-p/4317764#M234449
MSI “Killer” software
https://community.virginmedia.com/t5/Speed/Slow-internet/td-p/4263530
https://community.virginmedia.com/t5/Speed/450-mbps-download-0-02-mbps-upload-What-is-going-on/td-p/...
Windows Updates
https://community.virginmedia.com/t5/Networking-and-WiFi/Achieve-Full-Speed-In-Safe-Mode-Only/td-p/3...
https://community.virginmedia.com/t5/Speed/Downgrade-from-350-to-200-barely-getting-100/td-p/4154421
https://community.virginmedia.com/t5/Speed/Speed-drop-not-always-Virgin-s-fault/td-p/4461515
Console in “standby”
https://community.virginmedia.com/t5/Speed/M350-only-getting-25mb/m-p/4191390#M223297
External Hard drive interfering with wifi
https://community.virginmedia.com/t5/Networking-and-WiFi/Wifi-home-connection-problem/td-p/4445571/p...
Antivirus Packages
https://community.virginmedia.com/t5/Speed/362mbps-package-doesn-t-get-past-high-100-s-limited/td-p/...
Wifi Router NAT acceleration setting
https://community.virginmedia.com/t5/Speed/350m-speed-slow-barely-reaches-200mbps/td-p/4147846
VPN issues
https://community.virginmedia.com/t5/Speed/M350-slow-download-speed/td-p/4141571/page/3
https://community.virginmedia.com/t5/Speed/Internet-Speed/td-p/4153201
QoS is causing speed problem (Linksys)
https://community.virginmedia.com/t5/Networking-and-WiFi/Linksys-Velop-slow-upload-speeds/td-p/40024...
Dell speed problems
https://community.virginmedia.com/t5/Speed/Download-speeds/td-p/3894056
https://community.virginmedia.com/t5/Speed/slow-speeds-in-area-20/m-p/4044245#M212401
https://community.virginmedia.com/t5/Networking-and-WiFi/Virgin-Hub-3-Ethernet-speed-locked-to-50mbs...
Dell Killer wifi card problems
https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-3-0-and-Killer-WiFi-issues/m-p/4736955#...
https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-3-randomly-rebooting/td-p/4829694
Browsers speed problem
https://community.virginmedia.com/t5/Speed/3-mbs-download-and-upload-on-M100-Fibre-Broadband/td-p/47...
https://community.virginmedia.com/t5/Speed/Another-slow-speed-on-M350-area-20/m-p/4138618#M219126
https://community.virginmedia.com/t5/Speed/Slow-broadband/td-p/3960227
https://community.virginmedia.com/t5/Speed/Etherent-speed-slow/m-p/3912102#M202773
https://community.virginmedia.com/t5/Speed/Speed-Check-Only-get-maximum-80-instead-of-100/td-p/39522...
LAN App problems
https://community.virginmedia.com/t5/Speed/Slow-speed/td-p/3896582
https://forum-en.msi.com/index.php?topic=292364.0
Bad Switch
https://community.virginmedia.com/t5/Networking-and-WiFi/SuperHub-3-wired-connection-drops/m-p/42001...
Network Card driver negotiating at10/100
https://community.virginmedia.com/t5/Speed/Slow-broadband-speed-upgraded-to-350-still-no-better/m-p/... message 17
https://community.virginmedia.com/t5/Speed/slow-speeds/td-p/4026917/page/2
https://community.virginmedia.com/t5/Speed/Vivid-350-just-installed-but-relatively-low-speed-connect...
NIC Drivers
https://community.virginmedia.com/t5/Speed/Having-some-problems-after-a-speed-upgrade/td-p/4175706
Faulty Ethernet surge protector
https://community.virginmedia.com/t5/Speed/Area-30-M350-slow/td-p/4077036
Cat5 v Cat5e cable
https://community.virginmedia.com/t5/Speed/Slow-speed-on-VIVID350/td-p/3991347
WIFI adapter issues
https://community.virginmedia.com/t5/Speed/Speed-is-up-and-down/td-p/4535996
https://community.virginmedia.com/t5/Networking-and-WiFi/Very-poor-wifi-coverage-in-last-two-weeks/t...
https://community.virginmedia.com/t5/Networking-and-WiFi/Laptop-wont-connect-to-Wifi/td-p/3944340/pa...
Bluetooth interfering on the phone
https://community.virginmedia.com/t5/Speed/2-Mbps-right-now-%EF%B8%8F/td-p/3935445
Using SamKnows Box
https://community.virginmedia.com/t5/Speed/Vivid-350-speed/td-p/3941298
External CCTV Cameras
https://community.virginmedia.com/t5/Networking-and-WiFi/Intermittent-Wifi/td-p/4104959
Get a New PC !
https://community.virginmedia.com/t5/Speed/Vivid-200-not-geting-full-speed/td-p/3905430
on 05-05-2022 20:25
BQM link???????? only 'speedtest' there....... huh??
But I found the answer... both lights on the router were not lit... guess what that means??
on 05-05-2022 23:34
on 06-05-2022 22:36
you cannot answer the question above???
on 09-05-2022 16:36
Hi @comnut
I have had a quick look into this and cannot see any issues on our side, all power and signal levels are looking fine. How has the connection been over the weekend?
Regards
on 09-05-2022 21:09
it has always been fine, getting 378.7 Mbps..
http://www.dslreports.com/speedtest/70900573
just a simple, simple basic issue (forgotten what router lights mean) that no-one seems to know about!!!
on 12-05-2022 09:23
Hi comnut,
I'm sorry for any confusion.
Can you please clarify what it is you need help with, as your recent speed test does show the correct speeds.
Alex_Rm