on 02-12-2021 09:44
I am not getting 516 Mbps on my virgin media is something wrong with my modem.
And getting message
We can’t find any faults with the connection coming into your home, so we’ve got some tips for you to try. But when I click on the button not doing anything
on 02-12-2021 09:31
I am not getting 516 Mbps on my virgin media is that something wrong with my modem. 😢
on 03-12-2021 14:19
on 03-12-2021 15:08
I have recently upgraded to supper Hub 3 As was on the super Hub waiting for delivery will my speed be faster with this new hub 3 upgrade.
on 03-12-2021 15:22
on 10-12-2021 08:54
Hi John.
I have got my PC working on Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). And NO other devices are connected and this is what I am getting but will be getting my New Updated Hub this Saturday and will see what speed I get then.
This is my speed now,
Latency
19.4 ms
Jitter
2.54 ms
Download
112 Mbps
Upload
10.7 Mbps
Regards
Malc
on 10-12-2021 14:55
on 12-12-2021 15:13
Hi malc2758,
How have things been since the new hub was received?
Alex_Rm
on 12-12-2021 19:14
Hi
Received the new hub but has not made any difference to my speed still the same and I think was no point in upgrading.😢🤔
on 14-12-2021 19:56
Hi malc2758,
Thanks for coming back to us on this one. Looking at the account, it may be worth double checking the package you are on. Sign in to My VM here. Once there you can view the speed of the service you should be getting.
Just to be sure, I've taken a look at the hub and all power levels and signal levels are where they need to be. The uptime of the hub is great and the area network is also great.
There doesn't appear to be any issues.
Let us know how things go.
Thanks,