I Pay to Upgrade - Speeds get slower???

[mukeman]

Up until recently I was a content VM user on the 350mb package. I was able to get my subscribed 350mb (and more) at all times of the day, without any problems. Then I got offered a 500mb service (albeit with a £24 price hike),  so I thought go for it!

Since the "alleged" upgrade, my speed has now dropped to 248mb maximum. I consulted with a few others on the new package and this appears to be a more general problem than I first thought.

Why are you dialling down the speed of people on the 500mb package VM? I am using the same kit as with the 350mb service and nothing else has changed!

Fortunately, I only took a monthly package so I can cancel anytime and we are having fibre to the home rolled out locally. Just seems a real shame though that VM can't provide what they promise during the sales effort.

[legacy1]

Not enough bandwidth to go around in your area.

[Hayley_S · Accepted solution]

Hello @mukeman,

Welcome back! Thanks for posting.

I am sorry for your recent speed problems.

Have you tried doing a pinhole reset since upgrading you broadband?

Many thanks,

[-tony-]

not much help above although a reset is always a good idea

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

how are you testing wired or wifi - always test wired 

[mukeman]

Hi Hayley

I did and it worked. After messing about with support all this time, that's all it was. I did the 1-minute reset and it came back with the full 500 (actually 560).

In future I'll use the forums instead of calling support!

Thank you!

[Paulina_Z]

Hi @mukeman,

Thank you for coming back to us and for updating us on your issue! I'm glad to hear that the Pin-Hole reset has worked for getting your speeds back on track!

Please get in touch if you need any further support, we're more than happy to help! 🙂

Thanks,