on 29-06-2021 21:39
Hi all,
Just moved to Virgin Media and experiencing up to 50% packet loss and unstable pings between roughly 1800-2200, makes any king of VOIP gaming etc impossible. Similarly my download speed halves to well below the minimum guaranteed speed. Outside of these times it seems pretty solid.
I have tested this with a wired and wireless connection, with Hub4 in modem mode using a different router and removed all devices but one from the network.
I fully expect this is going to be an over-utilisation issue with no fix as it only happens at peak times but before I go down the route of getting out of my contract and moving back to BT was wondering if anyone had any suggestions?
Cheers,
Rhys
Answered! Go to Answer
on 30-06-2021 07:47
on 30-06-2021 07:47
on 30-06-2021 17:25
Thanks for the response, seems i have to post them separately due to character limit
Cable Modem Status | Online | DOCSIS 3.0 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 32 | 4 |
DOCSIS 3.1 channels | 0 | 0 |
on 30-06-2021 17:25
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 330750000 | 7.900002 | 38.983261 | QAM256 | 25 |
1 | 138750000 | 6.300003 | 40.366287 | QAM256 | 1 |
2 | 146750000 | 6.300003 | 40.366287 | QAM256 | 2 |
3 | 154750000 | 6.699997 | 38.983261 | QAM256 | 3 |
4 | 162750000 | 6.500000 | 38.983261 | QAM256 | 4 |
5 | 170750000 | 6.400002 | 40.366287 | QAM256 | 5 |
6 | 178750000 | 6.500000 | 40.366287 | QAM256 | 6 |
7 | 186750000 | 6.500000 | 40.366287 | QAM256 | 7 |
8 | 194750000 | 6.400002 | 40.366287 | QAM256 | 8 |
17 | 266750000 | 6.900002 | 38.983261 | QAM256 | 17 |
18 | 274750000 | 7.000000 | 40.366287 | QAM256 | 18 |
19 | 282750000 | 7.099998 | 40.366287 | QAM256 | 19 |
20 | 290750000 | 6.699997 | 38.983261 | QAM256 | 20 |
21 | 298750000 | 7.199997 | 38.983261 | QAM256 | 21 |
22 | 306750000 | 7.400002 | 38.983261 | QAM256 | 22 |
23 | 314750000 | 7.500000 | 38.983261 | QAM256 | 23 |
24 | 322750000 | 7.300003 | 40.366287 | QAM256 | 24 |
26 | 370750000 | 8.599998 | 40.366287 | QAM256 | 26 |
27 | 378750000 | 8.699997 | 38.983261 | QAM256 | 27 |
28 | 386750000 | 9.199997 | 40.366287 | QAM256 | 28 |
29 | 394750000 | 9.199997 | 40.946209 | QAM256 | 29 |
30 | 402750000 | 9.099998 | 40.366287 | QAM256 | 30 |
31 | 410750000 | 9.500000 | 40.366287 | QAM256 | 31 |
32 | 418750000 | 9.699997 | 40.366287 | QAM256 | 32 |
33 | 426750000 | 9.400002 | 40.366287 | QAM256 | 33 |
34 | 434750000 | 9.699997 | 40.366287 | QAM256 | 34 |
35 | 442750000 | 10.199997 | 40.946209 | QAM256 | 35 |
36 | 450750000 | 10.300003 | 40.366287 | QAM256 | 36 |
37 | 458750000 | 10.199997 | 40.946209 | QAM256 | 37 |
38 | 466750000 | 10.800003 | 40.946209 | QAM256 | 38 |
39 | 474750000 | 10.900002 | 40.366287 | QAM256 | 39 |
40 | 482750000 | 11.000000 | 40.366287 | QAM256 | 40 |
3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 38.983261 | 0 | 0 |
1 | Locked | 40.366287 | 6 | 0 |
2 | Locked | 40.366287 | 8 | 0 |
3 | Locked | 38.983261 | 3 | 0 |
4 | Locked | 38.983261 | 7 | 0 |
5 | Locked | 40.366287 | 6 | 0 |
6 | Locked | 40.366287 | 7 | 0 |
7 | Locked | 40.366287 | 6 | 0 |
8 | Locked | 40.366287 | 5 | 0 |
17 | Locked | 38.983261 | 2 | 0 |
18 | Locked | 40.366287 | 2 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 38.983261 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 38.983261 | 0 | 0 |
23 | Locked | 38.983261 | 0 | 0 |
24 | Locked | 40.366287 | 0 | 0 |
26 | Locked | 40.366287 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 40.366287 | 0 | 0 |
29 | Locked | 40.946209 | 0 | 0 |
30 | Locked | 40.366287 | 0 | 0 |
31 | Locked | 40.366287 | 0 | 0 |
32 | Locked | 40.366287 | 0 | 0 |
33 | Locked | 40.366287 | 0 | 0 |
34 | Locked | 40.366287 | 0 | 0 |
35 | Locked | 40.946209 | 0 | 0 |
36 | Locked | 40.366287 | 0 | 0 |
37 | Locked | 40.946209 | 0 | 0 |
38 | Locked | 40.946209 | 0 | 0 |
39 | Locked | 40.366287 | 0 | 0 |
40 | Locked | 40.366287 | 0 | 0 |
on 30-06-2021 17:26
1 | 46200000 | 45.250000 | 5120 KSym/sec | 64QAM | 3 |
2 | 39400000 | 45.000000 | 5120 KSym/sec | 64QAM | 4 |
3 | 32600000 | 44.250000 | 5120 KSym/sec | 64QAM | 5 |
4 | 25800000 | 43.750000 | 5120 KSym/sec | 64QAM | 6 |
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 30-06-2021 17:26
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.0 |
Config file | cmreg-vmdg640-bbt062-b.cm |
SFID | 1039240 |
Max Traffic Rate | 402500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 1039239 |
Max Traffic Rate | 38500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | bestEffort |
on 30-06-2021 17:30
Network Log
Time Priority Description
Thu Jan 1 00:01:26 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 29 19:52:05 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 29 19:52:30 2021 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 29 19:58:00 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Jun 29 19:58:26 2021 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 30-06-2021 17:46
Power levels on the downstream are too high.
You will need an engineer to adjust them.
Lets hope that all it is, but it may be worth setting up a BQM from think broadband.
It can really help.
on 02-07-2021 10:55
Hi @RhysD,
Welcome to our community forums and thank you for your first posts.
Sorry to hear you have been experiencing these ongoing issues. This is not the best service we look to provide to a new customer. We want to do our best to help. I have sent you a private message regarding this. Please look out for the purple envelope on the right hand side of the page and provide a response.
Many thanks,