on 27-01-2023 19:56
Hi all
I pay for gig1 and am getting on average less than 10% of that. Download at the height was 161mbps and upload never goes above 0.20mbps at the best of times...
Help?
on 27-01-2023 19:57
@Mcflappers wrote:Hi all
I pay for gig1 and am getting on average less than 10% of that. Download at the height was 161mbps and upload never goes above 0.20mbps at the best of times...
Help?
What does this site show?
https://samknows.com/realspeed/
on 27-01-2023 19:57
Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 31 | 5 |
DOCSIS 3.1 channels | 1 | 1 |
on 27-01-2023 19:58
48 | 739000000 | -3.400002 | 36.386890 | QAM256 | 48 |
20 | 515000000 | -0.900002 | 37.636276 | QAM256 | 20 |
18 | 499000000 | -1.299999 | 37.355988 | QAM256 | 18 |
19 | 507000000 | -1.299999 | 37.355988 | QAM256 | 19 |
21 | 523000000 | -0.700001 | 37.636276 | QAM256 | 21 |
22 | 531000000 | -0.500000 | 37.355988 | QAM256 | 22 |
23 | 539000000 | -0.400002 | 37.636276 | QAM256 | 23 |
24 | 547000000 | -0.400002 | 37.636276 | QAM256 | 24 |
25 | 555000000 | -0.099998 | 37.355988 | QAM256 | 25 |
26 | 563000000 | -0.099998 | 37.636276 | QAM256 | 26 |
27 | 571000000 | -0.200001 | 37.636276 | QAM256 | 27 |
28 | 579000000 | -0.400002 | 37.636276 | QAM256 | 28 |
29 | 587000000 | -0.400002 | 37.636276 | QAM256 | 29 |
30 | 595000000 | -0.400002 | 37.636276 | QAM256 | 30 |
31 | 603000000 | -0.599998 | 37.355988 | QAM256 | 31 |
32 | 611000000 | -0.900002 | 37.355988 | QAM256 | 32 |
33 | 619000000 | -1.099998 | 37.355988 | QAM256 | 33 |
34 | 627000000 | -1.000000 | 37.636276 | QAM256 | 34 |
35 | 635000000 | -1.099998 | 37.355988 | QAM256 | 35 |
36 | 643000000 | -1.200001 | 37.355988 | QAM256 | 36 |
37 | 651000000 | -1.500000 | 37.355988 | QAM256 | 37 |
38 | 659000000 | -1.599998 | 37.355988 | QAM256 | 38 |
39 | 667000000 | -1.599998 | 36.609653 | QAM256 | 39 |
40 | 675000000 | -1.500000 | 37.355988 | QAM256 | 40 |
41 | 683000000 | -1.599998 | 37.636276 | QAM256 | 41 |
42 | 691000000 | -1.900002 | 37.355988 | QAM256 | 42 |
43 | 699000000 | -1.900002 | 36.609653 | QAM256 | 43 |
44 | 707000000 | -1.900002 | 36.609653 | QAM256 | 44 |
45 | 715000000 | -2.400002 | 36.609653 | QAM256 | 45 |
46 | 723000000 | -2.700001 | 36.609653 | QAM256 | 46 |
47 | 731000000 | -3.099998 | 36.609653 | QAM256 | 47 |
48 | Locked | 36.386890 | 69 | 0 |
20 | Locked | 37.636276 | 37 | 0 |
18 | Locked | 37.355988 | 39 | 0 |
19 | Locked | 37.355988 | 37 | 0 |
21 | Locked | 37.636276 | 40 | 0 |
22 | Locked | 37.355988 | 37 | 0 |
23 | Locked | 37.636276 | 45 | 0 |
24 | Locked | 37.636276 | 57 | 0 |
25 | Locked | 37.355988 | 47 | 0 |
26 | Locked | 37.636276 | 45 | 0 |
27 | Locked | 37.636276 | 44 | 0 |
28 | Locked | 37.636276 | 53 | 0 |
29 | Locked | 37.636276 | 46 | 0 |
30 | Locked | 37.636276 | 61 | 0 |
31 | Locked | 37.355988 | 61 | 0 |
32 | Locked | 37.355988 | 56 | 0 |
33 | Locked | 37.355988 | 48 | 0 |
34 | Locked | 37.636276 | 50 | 0 |
35 | Locked | 37.355988 | 39 | 0 |
36 | Locked | 37.355988 | 37 | 0 |
37 | Locked | 37.355988 | 44 | 0 |
38 | Locked | 37.355988 | 51 | 0 |
39 | Locked | 36.609653 | 60 | 0 |
40 | Locked | 37.355988 | 63 | 0 |
41 | Locked | 37.636276 | 56 | 0 |
42 | Locked | 37.355988 | 66 | 0 |
43 | Locked | 36.609653 | 59 | 0 |
44 | Locked | 36.609653 | 67 | 0 |
45 | Locked | 36.609653 | 63 | 0 |
46 | Locked | 36.609653 | 76 | 0 |
47 | Locked | 36.609653 | 61 | 0 |
49 | 96 | 4K | 1880 | QAM4096 | 759 |
49 | Locked | 37 | -3.3 | 157170292 | 1 |
on 27-01-2023 20:00
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 30100000 | 47.270599 | 5120 KSym/sec | 64QAM | 4 |
2 | 43100000 | 47.020599 | 5120 KSym/sec | 64QAM | 2 |
3 | 36600000 | 46.770599 | 5120 KSym/sec | 64QAM | 3 |
4 | 23600000 | 47.270599 | 5120 KSym/sec | 32QAM | 5 |
5 | 49600000 | 47.770599 | 5120 KSym/sec | 64QAM | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
5 | US_TYPE_STDMA | 0 | 0 | 3 | 0 |
6 | 10.8 | 43.2 | 2K | QAM8 |
6 | OFDMA | 220 | 53.4 | 0 | 0 |
on 27-01-2023 20:03
on 27-01-2023 20:58
When I try to go onto that website on my laptop (on wired and wireless) it keeps giving me the try again error, or it will start then say something along the lines of "lost connection to router"... seems like .y router is done for...
on 27-01-2023 21:10
this is a picture of what I get when I load the website up when I go to it on my laptop. I finally managed to get it to load.
on 30-01-2023 09:39
Hi Mcflappers
Thanks for posting and welcome to the community.
Sorry to hear of the issues with the broadband. I can see from checking the system there were a lot of disconnections on Friday however everything has been fine since.
I hope therefore everything has been resolved for you. However, if not, please can you do the following;
Set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at https://www.thinkbroadband.com/broadband/monitoring/quality
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum 🙂
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill