Hub4 on 1gig line - wifi less than 400

[paulreset]

Hi,

I upgraded to the Gig 1 line last week and replaced my Hub 3 with a Hub 4. Since then the wifi speeds have actually been lower than they were when I was on the 500 package.

I’ve run a SamKnows test and the right speed is coming into the router, it’s just the wifi is a lot slower, then than 400 most of the time (I was getting almost 500 on the 500 plan most of the time)

Any help would be much appreciated!

Thanks, Paul 

[Steven_L]

Sincere apologies @paulreset, I will get the private message sent over to you right now.

Regards,

Steven_L

[Steven_L]

Thanks for confirming your details via private message @paulreset.

I have arranged for the appointment and you can find all the information that you need about this on your online account by clicking My Account and Track Your Order.

Regards,

Steven_L

[Steven_L · Accepted solution]

You're very welcome @paulreset and please do let us know how the visit goes.

Thanks

Steven_L