on 26-06-2021 10:47
I have a question what speeds are achievable on a hub 3 on both wired and wireless.i am upgrading to m500.thanks
26-06-2021 14:34 - edited 26-06-2021 14:35
The Hub3 will work fine on the 500 package. A Hub4 is required for 1GB connections. VM "may" actually issue a Hub4 if you have one of the old Superhub's to be replaced
The speeds you actually get on the package will depend on a number of factors. Speeds are only actually guaranteed on ethernet cable connections and not wifi - so it depends on what devices you have and whether they are capable of getting the higher speeds, how they are connected and (if on wifi) how close to the Hub they are and whether they can then connect on the faster 5GHz wifi network (rather than just the slower 2.4 one)
on 26-06-2021 15:02
But on a wired pc with a motherboard 1gig ethernet port connected to m500 i should be able to get 500mb ish. I only get 250-270 best.is this OK am I expecting too much
on 26-06-2021 15:14
on 28-06-2021 10:52
Hi Itwasntmemate
Quick message to see if you are getting better speeds now since the excellent advice from @jbrennand
Gareth_L
on 30-06-2021 11:35
I have been in touch with virgin media they sent settings to my hub3 and told me to monitor it for 48 hours in that 48 hours for about half hour got some really good speeds but after that speeds went slow again and even after many reboots I'm lucky to get half my m500 speeds I have not had time to ring them back yet due to working times.
on 30-06-2021 14:35
Hi Itwasntmemate,
Thanks for coming back to us on this one.
I have looked at the Hub stats today and can see that your downstream power levels are out and need some adjusting. I would like to arrange for an engineer to come to take a look at this for you.
I just need to confirm the address to ensure we are booking the visit on the correct account.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,
on 02-07-2021 10:10
Hello Itwasntmemate
Hope you are okay
Just booked an engineer as the downstream levels are out
The time has been sent by Private Message
Gareth_L