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gr_wimb
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Hub reboots every night and slow internet

Every evening around 8pm the hub reboots 5 or 6 times over 2 to 3 hours, it's our second hub in less than a year. Sometimes it will just drop connection and need manually rebooting.

Also have very slow connection. No reported faults showing and the hub test says everything is fine.

Screen shots and upstream/downstream below

Screenshot 2018-11-22 at 07.19.42.png

 

Downstream

 

12830000004.929256 qam19
2419000000730256 qam30
34110000007.130256 qam29
4403000000730256 qam28
5395000000730256 qam27
6387000000730256 qam26
7379000000730256 qam25
8323000000630256 qam24
9315000000630256 qam23
103070000005.629256 qam22
112990000005.529256 qam21
12291000000529256 qam20
132750000004.429256 qam18
142670000004.329256 qam17
15259000000429256 qam16
162510000003.729256 qam15
172430000003.429256 qam14
182350000003.228256 qam13
192270000002.728256 qam12
202190000002.428256 qam11
21211000000228256 qam10
222030000001.728256 qam9
231950000001.528256 qam8
241870000000.928256 qam7



Downstream bonded channels

 

1Locked29.3839376915437245
2Locked30.47407014758472
3Locked30.37341096346668
4Locked30.47293523805602
5Locked30.37307512615872
6Locked30.47456655749760
7Locked30.27439327709049
8Locked29.8808094396100025
9Locked29.880777203297755
10Locked29.5822902220195203

 
    


Upstream

Upstream bonded channels

 

13940000044.3512064 qam12
24620000044.3512064 qam11
35370000046.3512064 qam10
46030000046.3512064 qam9



  Network Log

 

2018-11-21 22:37:27.00ErrorDCC-ACK rejected authentication failure;CM-MAC=***************;CMTS-MAC=***************;CM-QOS=1.1;CM-VER=3.0;
2018-11-21 22:56:02.00ErrorService Add Response rejected - Invalid transaction ID;CM-MAC=***************;CMTS-MAC=***************M-QOS=1.1;CM-VER=3.0;
2018-11-21 22:56:32.00ErrorService Change Response rejected - Invalid transaction ID;CM-MAC=***************;CMTS-MAC=***************M-QOS=1.1;CM-VER=3.0;
2018-11-21 22:59:13.00ErrorService Delete Response rejected - Invalid Transaction;CM-MAC=***************;CMTS-MAC=***************d;CM-QOS=1.1;CM-VER=3.0;
2018-11-21 23:01:59.00ErrorService Change Response rejected - Invalid transaction ID;CM-MAC=***************;CMTS-MAC=***************;CM-QOS=1.1;CM-VER=3.0;
2018-11-21 23:02:38.00ErrorService Add Ack rejected - Invalid transaction ID;CM-MAC=***************;CMTS-MAC=***************;CM-QOS=1.1;CM-VER=3.0;
2018-11-21 23:07:23.00ErrorService Delete Response rejected - Invalid Transaction;CM-MAC=***************;CMTS-MAC=***************CM-QOS=1.1;CM-VER=3.0;
2018-11-21 23:12:39.00ErrorService Add Ack rejected - Invalid transaction ID;CM-MAC=***************;CMTS-MAC=***************CM-QOS=1.1;CM-VER=3.0;
2018-11-21 23:15:35.00Warning!Lost MDD Timeout;CM-MAC=***************;CMTS-MAC=***************;CM-QOS=1.1;CM-VER=3.0;
2018-11-21 23:18:57.00ErrorService Add Response rejected - Invalid transaction ID;CM-MAC=***************;CMTS-MAC=0***************CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:23.00ErrorMissing Mandatory MDD TLV on primary DS Channel;CM-MAC=***************;CMTS-MAC=***************M-QOS=1.1;CM-VER=3.0;
2018-11-21 23:22:34.00criticalNo Ranging Response received - T3 time-out;CM-MAC=***************;CMTS-MAC=***************cd;CM-QOS=1.1;CM-VER=3.0;
2018-11-21 23:22:58.00ErrorService Change Response rejected - Invalid transaction ID;CM-MAC=***************;CMTS-MAC=***************cd;CM-QOS=1.1;CM-VER=3.0;
2018-11-21 23:24:27.00ErrorService Delete Response rejected - Invalid Transaction;CM-MAC=4***************;CMTS-MAC=***************;CM-QOS=1.1;CM-VER=3.0;
2018-11-22 01:31:27.00Warning!Lost MDD Timeout;CM-MAC=***************;CMTS-MAC=***************;CM-QOS=1.1;CM-VER=3.0;
2018-11-22 02:09:04.00criticalNo Ranging Response received - T3 time-out;CM-MAC=***************;CMTS-MAC=***************;CM-QOS=1.1;CM-VER=3.0;
2018-11-22 02:17:59.00Warning!Lost MDD Timeout;CM-MAC=***************;CMTS-MAC=***************:cd;CM-QOS=1.1;CM-VER=3.0;
2018-11-22 05:26:45.00criticalNo Ranging Response received - T3 time-out;CM-MAC=***************;CMTS-MAC=***************CM-QOS=1.1;CM-VER=3.0;
   
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DaveM
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Re: Hub reboots every night and slow internet

Your SNR is low. Phone them and get someone out.

Dave

"The late great Douglas Adams: A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
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Forum Team (Retired) Heather_J
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Re: Hub reboots every night and slow internet

Hi gr_wimb, 

Thanks for posting and a warm welcome to the Community 😄

Sorry for your recent connection problems. I've just taken a look and everything looks normal at the moment which isn't what I was expecting to find. Has anything changed since your last post?

Speak soon, 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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gr_wimb
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Re: Hub reboots every night and slow internet

Yes called them and seems they have fixed it today

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Forum Team (Retired) Heather_J
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Re: Hub reboots every night and slow internet

Hello gr_wimb, 

Thanks for the update 🙂

Good to know this has now been resolved. 

Let us know if you need help with anything else. 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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