Menu
Reply
double_gee
  • 67
  • 0
  • 0
Tuning in
486 Views
Message 1 of 8
Flag for a moderator

Hub Frequent Restarts, not getting full speed

My SuperHub 3 keeps restarting, can go days without doing it then can do it every 10-15 minutes for a min hour or more.

I also am paying for 600Mb and can’t get more than around 280Mb (wired). Getting to the point where I am considering trying to get out of my contract I’m so fed up with the poor service.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/cbe80e59adb04ccaba68cf3d752c4d9f61...

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12270000001.537256 qam12
21390000000.936256 qam1
31470000001.236256 qam2
41550000001.437256 qam3
51630000001.236256 qam4
61710000001.437256 qam5
71790000001.237256 qam6
81870000001.737256 qam7
91950000001.737256 qam8
102030000001.738256 qam9
112110000001.937256 qam10
122190000001.738256 qam11
132350000001.237256 qam13
142430000000.737256 qam14
15251000000137256 qam15
162590000002.737256 qam16
172670000003.438256 qam17
182750000003.738256 qam18
192830000003.938256 qam19
202910000003.938256 qam20
212990000004.438256 qam21
223070000004.438256 qam22
233150000004.538256 qam23
243230000004.838256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6120
2Locked36.6240
3Locked36.6250
4Locked37.3410
5Locked36.6390
6Locked37.3200
7Locked37.630
8Locked37.340
9Locked37.360
10Locked38.650
11Locked37.6140
12Locked38.670
13Locked37.360
14Locked37.600
15Locked37.370
16Locked37.650
17Locked38.650
18Locked38.650
19Locked38.950
20Locked38.660
21Locked38.680
22Locked38.950
23Locked38.940
24Locked38.960
0 Kudos
Reply
double_gee
  • 67
  • 0
  • 0
Tuning in
485 Views
Message 2 of 8
Flag for a moderator

Re: Hub Frequent Restarts, not getting full speed

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030002951512064 qam1
23939999149.5512064 qam4
34619999851512064 qam3
45370001451512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
0 Kudos
Reply
double_gee
  • 67
  • 0
  • 0
Tuning in
482 Views
Message 3 of 8
Flag for a moderator

Re: Hub Frequent Restarts, not getting full speed

Network Log

Time Priority Description

06/11/2021 11:33:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2021 13:41:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2021 18:46:46noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2021 18:46:46ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2021 13:54:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2021 01:27:53noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2021 01:27:53ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2021 20:48:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2021 23:05:41noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2021 23:05:41ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2021 20:51:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2021 09:37:20noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:52Warning!ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2021 09:31:21noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2021 06:00:40noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2021 06:00:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 17:25:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/10/2021 12:42:22noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/10/2021 12:42:22ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/10/2021 12:42:20ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Adduxi
  • 6.09K
  • 512
  • 1.57K
Very Insightful Person
Very Insightful Person
469 Views
Message 4 of 8
Flag for a moderator
Helpful Answer

Re: Hub Frequent Restarts, not getting full speed

Your Upstream is too high, it's right on the limit.  Should be between 34 and 51.  A VM technician will need to sort this out.  You can ring VM now, or wait a day or two for a VM Mod to pick this up.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

double_gee
  • 67
  • 0
  • 0
Tuning in
444 Views
Message 5 of 8
Flag for a moderator

Re: Hub Frequent Restarts, not getting full speed

Thanks I’ll call them - I did yesterday but they refused to book an engineer without going though their troubleshooting procedure, and insisted I needed to switch my hub back to router mode to do that. None of which was convenient at the time as I was working.

0 Kudos
Reply
John_GS
  • 14.41K
  • 737
  • 1.34K
Forum Team
Forum Team
383 Views
Message 6 of 8
Flag for a moderator

Re: Hub Frequent Restarts, not getting full speed

Hi @double_gee

 

Thanks for posting. My apologies for the broadband issues. The downstream are double the max they should be. 

 

I'll send a PM as it needs a tech. 

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
  • 14.41K
  • 737
  • 1.34K
Forum Team
Forum Team
368 Views
Message 7 of 8
Flag for a moderator

Re: Hub Frequent Restarts, not getting full speed

Thanks for joining me on PM @double_gee

 

Just to update the thread, the engineer visit was booked in.

 

This can be tracked and/or altered in your online account

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
John_GS
  • 14.41K
  • 737
  • 1.34K
Forum Team
Forum Team
364 Views
Message 8 of 8
Flag for a moderator

Re: Hub Frequent Restarts, not getting full speed

Hi @double_gee.

 

Thank you for the message but please do keep the thread public :). If you see my public message above, you'll be able to check visits through the online account and alter accordingly. If you're having issues with the online account access, please let me know and I'll be delighted to help 🙂

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply