Thanks I’ll call them - I did yesterday but they refused to book an engineer without going though their troubleshooting procedure, and insisted I needed to switch my hub back to router mode to do that. None of which was convenient at the time as I was working.
Thank you for the message but please do keep the thread public :). If you see my public message above, you'll be able to check visits through the online account and alter accordingly. If you're having issues with the online account access, please let me know and I'll be delighted to help 🙂