Hub Frequent Restarts, not getting full speed

[double_gee]

My SuperHub 3 keeps restarting, can go days without doing it then can do it every 10-15 minutes for a min hour or more.

I also am paying for 600Mb and can’t get more than around 280Mb (wired). Getting to the point where I am considering trying to get out of my contract I’m so fed up with the poor service.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/cbe80e59adb04ccaba68cf3d752c4d9f61...

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	227000000	1.5	37	256 qam	12
2	139000000	0.9	36	256 qam	1
3	147000000	1.2	36	256 qam	2
4	155000000	1.4	37	256 qam	3
5	163000000	1.2	36	256 qam	4
6	171000000	1.4	37	256 qam	5
7	179000000	1.2	37	256 qam	6
8	187000000	1.7	37	256 qam	7
9	195000000	1.7	37	256 qam	8
10	203000000	1.7	38	256 qam	9
11	211000000	1.9	37	256 qam	10
12	219000000	1.7	38	256 qam	11
13	235000000	1.2	37	256 qam	13
14	243000000	0.7	37	256 qam	14
15	251000000	1	37	256 qam	15
16	259000000	2.7	37	256 qam	16
17	267000000	3.4	38	256 qam	17
18	275000000	3.7	38	256 qam	18
19	283000000	3.9	38	256 qam	19
20	291000000	3.9	38	256 qam	20
21	299000000	4.4	38	256 qam	21
22	307000000	4.4	38	256 qam	22
23	315000000	4.5	38	256 qam	23
24	323000000	4.8	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	12	0
2	Locked	36.6	24	0
3	Locked	36.6	25	0
4	Locked	37.3	41	0
5	Locked	36.6	39	0
6	Locked	37.3	20	0
7	Locked	37.6	3	0
8	Locked	37.3	4	0
9	Locked	37.3	6	0
10	Locked	38.6	5	0
11	Locked	37.6	14	0
12	Locked	38.6	7	0
13	Locked	37.3	6	0
14	Locked	37.6	0	0
15	Locked	37.3	7	0
16	Locked	37.6	5	0
17	Locked	38.6	5	0
18	Locked	38.6	5	0
19	Locked	38.9	5	0
20	Locked	38.6	6	0
21	Locked	38.6	8	0
22	Locked	38.9	5	0
23	Locked	38.9	4	0
24	Locked	38.9	6	0

[double_gee]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300029	51	5120	64 qam	1
2	39399991	49.5	5120	64 qam	4
3	46199998	51	5120	64 qam	3
4	53700014	51	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[double_gee]

Network Log

Time Priority Description

06/11/2021 11:33:53	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2021 13:41:34	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2021 18:46:46	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2021 18:46:46	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2021 13:54:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2021 01:27:53	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2021 01:27:53	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2021 20:48:18	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2021 23:05:41	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2021 23:05:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2021 20:51:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2021 09:37:20	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:52	Warning!	ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2021 09:31:21	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2021 06:00:40	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2021 06:00:40	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 17:25:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/10/2021 12:42:22	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/10/2021 12:42:22	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/10/2021 12:42:20	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Adduxi · Accepted solution]

Your Upstream is too high, it's right on the limit.  Should be between 34 and 51.  A VM technician will need to sort this out.  You can ring VM now, or wait a day or two for a VM Mod to pick this up.

[double_gee]

Thanks I’ll call them - I did yesterday but they refused to book an engineer without going though their troubleshooting procedure, and insisted I needed to switch my hub back to router mode to do that. None of which was convenient at the time as I was working.

[John_GS]

Hi @double_gee

Thanks for posting. My apologies for the broadband issues. The downstream are double the max they should be. 

I'll send a PM as it needs a tech. 

Best,

[John_GS]

Thanks for joining me on PM @double_gee

Just to update the thread, the engineer visit was booked in.

This can be tracked and/or altered in your online account

Best,

[John_GS]

Hi @double_gee.

Thank you for the message but please do keep the thread public :). If you see my public message above, you'll be able to check visits through the online account and alter accordingly. If you're having issues with the online account access, please let me know and I'll be delighted to help 🙂

Best,