on 06-11-2021 12:21
My SuperHub 3 keeps restarting, can go days without doing it then can do it every 10-15 minutes for a min hour or more.
I also am paying for 600Mb and can’t get more than around 280Mb (wired). Getting to the point where I am considering trying to get out of my contract I’m so fed up with the poor service.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 227000000 | 1.5 | 37 | 256 qam | 12 |
2 | 139000000 | 0.9 | 36 | 256 qam | 1 |
3 | 147000000 | 1.2 | 36 | 256 qam | 2 |
4 | 155000000 | 1.4 | 37 | 256 qam | 3 |
5 | 163000000 | 1.2 | 36 | 256 qam | 4 |
6 | 171000000 | 1.4 | 37 | 256 qam | 5 |
7 | 179000000 | 1.2 | 37 | 256 qam | 6 |
8 | 187000000 | 1.7 | 37 | 256 qam | 7 |
9 | 195000000 | 1.7 | 37 | 256 qam | 8 |
10 | 203000000 | 1.7 | 38 | 256 qam | 9 |
11 | 211000000 | 1.9 | 37 | 256 qam | 10 |
12 | 219000000 | 1.7 | 38 | 256 qam | 11 |
13 | 235000000 | 1.2 | 37 | 256 qam | 13 |
14 | 243000000 | 0.7 | 37 | 256 qam | 14 |
15 | 251000000 | 1 | 37 | 256 qam | 15 |
16 | 259000000 | 2.7 | 37 | 256 qam | 16 |
17 | 267000000 | 3.4 | 38 | 256 qam | 17 |
18 | 275000000 | 3.7 | 38 | 256 qam | 18 |
19 | 283000000 | 3.9 | 38 | 256 qam | 19 |
20 | 291000000 | 3.9 | 38 | 256 qam | 20 |
21 | 299000000 | 4.4 | 38 | 256 qam | 21 |
22 | 307000000 | 4.4 | 38 | 256 qam | 22 |
23 | 315000000 | 4.5 | 38 | 256 qam | 23 |
24 | 323000000 | 4.8 | 38 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 12 | 0 |
2 | Locked | 36.6 | 24 | 0 |
3 | Locked | 36.6 | 25 | 0 |
4 | Locked | 37.3 | 41 | 0 |
5 | Locked | 36.6 | 39 | 0 |
6 | Locked | 37.3 | 20 | 0 |
7 | Locked | 37.6 | 3 | 0 |
8 | Locked | 37.3 | 4 | 0 |
9 | Locked | 37.3 | 6 | 0 |
10 | Locked | 38.6 | 5 | 0 |
11 | Locked | 37.6 | 14 | 0 |
12 | Locked | 38.6 | 7 | 0 |
13 | Locked | 37.3 | 6 | 0 |
14 | Locked | 37.6 | 0 | 0 |
15 | Locked | 37.3 | 7 | 0 |
16 | Locked | 37.6 | 5 | 0 |
17 | Locked | 38.6 | 5 | 0 |
18 | Locked | 38.6 | 5 | 0 |
19 | Locked | 38.9 | 5 | 0 |
20 | Locked | 38.6 | 6 | 0 |
21 | Locked | 38.6 | 8 | 0 |
22 | Locked | 38.9 | 5 | 0 |
23 | Locked | 38.9 | 4 | 0 |
24 | Locked | 38.9 | 6 | 0 |
Answered! Go to Answer
on 06-11-2021 13:03
Your Upstream is too high, it's right on the limit. Should be between 34 and 51. A VM technician will need to sort this out. You can ring VM now, or wait a day or two for a VM Mod to pick this up.
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on 06-11-2021 12:22
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300029 | 51 | 5120 | 64 qam | 1 |
2 | 39399991 | 49.5 | 5120 | 64 qam | 4 |
3 | 46199998 | 51 | 5120 | 64 qam | 3 |
4 | 53700014 | 51 | 5120 | 64 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 06-11-2021 12:23
Time Priority Description
06/11/2021 11:33:53 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/11/2021 13:41:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/11/2021 18:46:46 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/11/2021 18:46:46 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/11/2021 13:54:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/11/2021 01:27:53 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/11/2021 01:27:53 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/10/2021 20:48:18 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/10/2021 23:05:41 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/10/2021 23:05:41 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/10/2021 20:51:14 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/10/2021 09:37:20 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:52 | Warning! | ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/10/2021 09:31:21 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/10/2021 06:00:40 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/10/2021 06:00:40 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/10/2021 17:25:16 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/10/2021 12:42:22 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/10/2021 12:42:22 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/10/2021 12:42:20 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 06-11-2021 13:03
Your Upstream is too high, it's right on the limit. Should be between 34 and 51. A VM technician will need to sort this out. You can ring VM now, or wait a day or two for a VM Mod to pick this up.
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Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 06-11-2021 16:37
Thanks I’ll call them - I did yesterday but they refused to book an engineer without going though their troubleshooting procedure, and insisted I needed to switch my hub back to router mode to do that. None of which was convenient at the time as I was working.
on 08-11-2021 18:48
Hi @double_gee
Thanks for posting. My apologies for the broadband issues. The downstream are double the max they should be.
I'll send a PM as it needs a tech.
Best,
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on 08-11-2021 19:07
Thanks for joining me on PM @double_gee
Just to update the thread, the engineer visit was booked in.
This can be tracked and/or altered in your online account
Best,
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on 08-11-2021 19:12
Hi @double_gee.
Thank you for the message but please do keep the thread public :). If you see my public message above, you'll be able to check visits through the online account and alter accordingly. If you're having issues with the online account access, please let me know and I'll be delighted to help 🙂
Best,
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