on 29-04-2021 19:07
Hi guys I wonder if anyone can help I seem to be getting really slow speeds on my laptop and games consoles
I'm on the 200mb package and I am only getting 37.5 download and 5 upload , I did a test on sam knows and it said that the router was getting 208mb but the computer was only getting 38mb.
Answered! Go to Answer
on 03-05-2021 13:15
Hi @sotonsoldier2k8, thanks for getting in touch.
Sorry to hear about the problems you've had with WiFi. Although in many cases wireless performance is beyond our control due to the many factors that can impact it - on this occasion I can see that your hub is out of spec, which may explain the less-than-expected performance.
This should be an easy fix for an engineer, in the interest of getting it sorted asap I have booked you in with the next available appointment. You will find confirmation via your online account (virg.in/myVM) and can reschedule from there if needed.
Please let us know how that goes, or if we can help with anything else.
Tom
on 30-04-2021 09:59
Those sound like typical WiFi speeds, which are not guaranteed because WiFi is affected by many local factors.
If you want full speed around your house you may have to invest in some better WiFi equipment.
on 30-04-2021 12:43
I'm exactly the same - bought the 1 Gig pack; get 1186mbps to the hub, yet around 400mbps to the wifi devices. Looking to put the hub 4 in modem only mode and buy a decent router!
on 03-05-2021 13:15
Hi @sotonsoldier2k8, thanks for getting in touch.
Sorry to hear about the problems you've had with WiFi. Although in many cases wireless performance is beyond our control due to the many factors that can impact it - on this occasion I can see that your hub is out of spec, which may explain the less-than-expected performance.
This should be an easy fix for an engineer, in the interest of getting it sorted asap I have booked you in with the next available appointment. You will find confirmation via your online account (virg.in/myVM) and can reschedule from there if needed.
Please let us know how that goes, or if we can help with anything else.
Tom
on 07-05-2021 01:15
Hi Tom thanks for booking that appointment for me , the engineer said the power levels were too high on my router he sorted it out and everything is back to normal 😀
on 07-05-2021 11:02
Hi sotonsoldier2k8,
That's great news - thanks so much for coming back to the thread to update us.
If there's anything else you need, please don't hesitate to get back in touch.
Have a great weekend! 🙂
Beth
on 01-07-2021 19:07
on 01-07-2021 19:40
Fed up with this i can't even game online properly , I would like money taken off of my bill until this is sorted out
on 02-07-2021 09:34
Hello sotonsoldier2k8
Sorry this is happening again,
I have had a look at the power levels from here and the upstream is just a bit out of range
We will need to get an engineer booked
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L