Hub 4 = download cap?

[VikingBeserker]

So I've just upgraded to a Super Hub 4 (23/8/21) and since then it seems like my download rate is capped at 45Mbps (I'm on the M350) I rang up CS and reset the hub, was told that it should increase gradually over the next 24hrs, well its been a week and no difference. Rang up again today and all they could offer me was a better reset? (20-30min reset time) so far no difference and some WiFi pods, which really annoyed me as that won't help my problem but will gain VM and extra £5 a month. The only option I was offered was to raise a complaint to Ofcom and they'll monitor my services for 30 days and hopefully they will be a le to pinpoint the issue. Oddly the Upload speed is still really good averaging around 35Mbps

 

[jb66]

Looks like.your testing from WiFi, what is the device your using?

[legacy1]

Thats all the speed your going to get by the hub WiFi.

[VikingBeserker]

I'm using a Samsung Galaxy S20 5G, but the ethernet speeds on my PC with vpn turned of are the same https://www.speedtest.net/results?sh=8204c76ae4d30286a0154787810cd627 and my PS4 tests are also similar plus my NAT type has changed from open to moderate

[VikingBeserker]

Weird on my Hub 3 i'd normally get between 250Mbps-370 on my phone while testing

[Andrew-G]

Check the phone is connecting to the 5 GHz wifi band, and that the hub is broadcasting the 5 GHz with any name you've allocated.  There's a range of embarrassing bugs in the current versions of firmware for both Hub 3 and Hub 4 that cause problems with this.  And whilst in settings, check that the channel width for 5 GHz is set to the maximum.

[VikingBeserker]

I tried turning the 2.4ghz band off completely and re testing but still came up around the same speed I'm also a bit clueless when it comes to modem options! But even if I was locked to 2.4 it wouldn't explain why my wired equipment is also getting the same speeds. The first time I rang the VM CS I was told everything was on the 2.4ghz band which is why I did the 30 second reset on the back of the modem, not sure if it worked 

[Andrew-G]

Ahhh...if you're seeing poor speeds on wired devices, then the problem is the broadband connection, and we can park wifi for the time being.

Pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs (if it doesn't you'll need to log in and furkle through the advanced/admin menu to find these).  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.  Then we can check for any obvious problems with power, noise or error counts. 

[VikingBeserker]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	-9.099998	36.386890	QAM256	25
10	211000000	-5.400002	36.609653	QAM256	10
11	219000000	-6.000000	36.386890	QAM256	11
12	227000000	-6.000000	35.779911	QAM256	12
13	235000000	-7.000000	36.386890	QAM256	13
14	243000000	-7.400002	36.386890	QAM256	14
15	251000000	-7.700001	36.386890	QAM256	15
16	259000000	-7.700001	36.386890	QAM256	16
17	267000000	-7.299999	36.386890	QAM256	17
18	275000000	-7.099998	36.609653	QAM256	18
19	283000000	-8.900002	35.083549	QAM256	19
20	291000000	-9.099998	35.083549	QAM256	20
21	299000000	-9.400002	35.083549	QAM256	21
22	307000000	-9.900002	35.083549	QAM256	22
23	315000000	-10.000000	35.595078	QAM256	23
24	323000000	-9.700001	35.779911	QAM256	24
26	339000000	-9.099998	36.386890	QAM256	26
27	347000000	-9.200001	35.779911	QAM256	27
28	355000000	-9.799999	35.779911	QAM256	28
29	363000000	-9.700001	35.779911	QAM256	29
30	371000000	-9.599998	35.779911	QAM256	30
31	379000000	-10.200001	35.595078	QAM256	31
32	387000000	-11.200001	34.925610	QAM256	32
33	395000000	-11.400002	34.925610	QAM256	33
34	403000000	-11.200001	35.083549	QAM256	34
35	411000000	-11.000000	34.925610	QAM256	35
36	419000000	-11.599998	34.483570	QAM256	36
37	427000000	-11.799999	34.925610	QAM256	37
38	435000000	-11.599998	35.083549	QAM256	38
39	443000000	-11.200001	34.925610	QAM256	39
40	451000000	-10.700001	35.083549	QAM256	40

[VikingBeserker]

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	36.386890	190	0
10	Locked	36.609653	12	0
11	Locked	36.386890	14	0
12	Locked	35.779911	6	0
13	Locked	36.386890	0	0
14	Locked	36.386890	4	0
15	Locked	36.386890	0	0
16	Locked	36.386890	4	0
17	Locked	36.386890	2	0
18	Locked	36.609653	0	0
19	Locked	35.083549	329	0
20	Locked	35.083549	949	0
21	Locked	35.083549	933	0
22	Locked	35.083549	186	0
23	Locked	35.595078	109	0
24	Locked	35.779911	3020	0
26	Locked	36.386890	2	0
27	Locked	35.779911	9	0
28	Locked	35.779911	3	0
29	Locked	35.779911	0	0
30	Locked	35.779911	15	0
31	Locked	35.595078	112	0
32	Locked	34.925610	948	0
33	Locked	34.925610	1265	0
34	Locked	35.083549	1624	0
35	Locked	34.925610	370	0
36	Locked	34.483570	435	0
37	Locked	34.925610	274	0
38	Locked	35.083549	83	0
39	Locked	34.925610	222	0
40	Locked	35.083549	231	0