Virgin Media Community

[kpaterson]

Hi,

I recently moved from virgin 350 to 1 gig and I am having serious Wi-Fi speed issues since moving over. I was wondering if anyone has experienced any issues with 1gb / Unifi or if anyone could give me some advice as to what could solve this.

My problems are

1. Occasional drops for 30 secs, hardwire drops too.

2. WIFI speeds inconsistent. Can hit High 600mb post restart, but then drops to below 100mb

3. Overall speed drops requiring full restart of all hardware (modem hub 4 too)

Current Setup

• Virgin Hub 4 - Modem mode

• Unifi USG 3P

• Unifi Gig POE Switch

• 7 x Unifi AC pro APS

Able to obtain full 1gb on hardwire occasionally but Wi-Fi is continually inconsistent and often sits below 100mb.

• Wi-Fi is set to two separate networks with the 2.4ghz capped at 100mb, 5ghz uncapped.

• IDS/IPS disabled with hardware offloading on

• DPI disabled

• Smart queues disabled

Prior to moving to 1gb I had limited issues with 350 / hub 3. The bandwidth dropped by 10-15% but I put that primarily down to people working from home in my area. Overall experience was much more stable with higher Wi-Fi speeds.

Any advice is greatly appreciated

[Andrew-G]

Possibly a mistake to upgrade speed if there were any unresolved issues on 350, but perhaps too late to reconsider that, so looking for what we can help you with, do you want to post the Hub's status data for Downstream, Upstream, Network log (as text, not images), and also setup a BQM to check line quality?.  

[Robert_P]

Hello kpaterson

Sorry to hear of the broadband issues with your Hub 4, we appreciate you taking the time to raise this via the forums.

We've tried to look into your connection and equipment but as it is in Modem Mode we aren't currently able to explore this further. If you could take it our of Modem Mode well be able to have a closer look into this.

If you could let us know here when this has been done please?

Rob

[kpaterson]

Hi Robert. 

I have tried all matters of config to try get 1gb to stay constant. The router currently is in router mode. The account is not in my name are you able to call me? 

[Gareth_L]

Hello kpaterson

Sorry to hear about this 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

[Gareth_L]

Thanks for those details kpaterson

I have had a look at a few things from here 

We do have an outage in the area, which will be fixed as soon as possible 

I have noted this on your accounts and added your mobile number this for updates 

Gareth_L

[kpaterson]

Hi Gareth,

I have been having issues for nearly two months - when will this be fixed? 

[Gareth_L]

Sorry you are not happy about this kpaterson

We we will have this fixed asap 

Gareth_L

[kpaterson]

I am just getting the logs now 

[kpaterson]

Will grab logs now