on 27-03-2021 16:07
As title, my Broadband drops out for a few seconds then starts working again. I'm on ethernet and my partner is on Wi-Fi and we both get the same response that there is no internet and then a small message "Your internet is now restored."
This happens lots of times throughout the day and night. I upgraded to M200 but even at M100 the hiccups were the same. I also have that "Thinkbroadband" thingumajig.
I have separated the SSIDs and disabled Optimisation.
I'm appending the logs, I think, lol.
I
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | 12.9 | 38 | 256 qam | 1 |
2 | 147000000 | 12.6 | 38 | 256 qam | 2 |
3 | 155000000 | 12.4 | 38 | 256 qam | 3 |
4 | 163000000 | 12.1 | 38 | 256 qam | 4 |
5 | 171000000 | 12.3 | 38 | 256 qam | 5 |
6 | 179000000 | 12 | 38 | 256 qam | 6 |
7 | 187000000 | 12.3 | 38 | 256 qam | 7 |
8 | 195000000 | 12 | 38 | 256 qam | 8 |
9 | 203000000 | 11.5 | 38 | 256 qam | 9 |
10 | 211000000 | 11.3 | 38 | 256 qam | 10 |
11 | 219000000 | 11.1 | 38 | 256 qam | 11 |
12 | 227000000 | 11 | 38 | 256 qam | 12 |
13 | 235000000 | 11.1 | 38 | 256 qam | 13 |
14 | 243000000 | 11.1 | 38 | 256 qam | 14 |
15 | 251000000 | 11.4 | 38 | 256 qam | 15 |
16 | 259000000 | 11.1 | 38 | 256 qam | 16 |
17 | 267000000 | 10.9 | 38 | 256 qam | 17 |
18 | 275000000 | 10.8 | 38 | 256 qam | 18 |
19 | 283000000 | 11 | 38 | 256 qam | 19 |
20 | 291000000 | 11.3 | 38 | 256 qam | 20 |
21 | 299000000 | 12 | 38 | 256 qam | 21 |
22 | 307000000 | 12.4 | 38 | 256 qam | 22 |
23 | 315000000 | 12.5 | 38 | 256 qam | 23 |
24 | 323000000 | 12.8 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 1 | 0 |
2 | Locked | 38.6 | 9 | 0 |
3 | Locked | 38.9 | 19 | 0 |
4 | Locked | 38.9 | 19 | 0 |
5 | Locked | 38.6 | 20 | 0 |
6 | Locked | 38.9 | 22 | 0 |
7 | Locked | 38.6 | 18 | 0 |
8 | Locked | 38.6 | 24 | 0 |
9 | Locked | 38.9 | 19 | 0 |
10 | Locked | 38.6 | 5 | 0 |
11 | Locked | 38.9 | 7 | 0 |
12 | Locked | 38.9 | 6 | 0 |
13 | Locked | 38.6 | 10 | 0 |
14 | Locked | 38.9 | 9 | 0 |
15 | Locked | 38.6 | 6 | 0 |
16 | Locked | 38.6 | 11 | 0 |
17 | Locked | 38.9 | 5 | 0 |
18 | Locked | 38.6 | 8 | 0 |
19 | Locked | 38.6 | 6 | 0 |
20 | Locked | 38.9 | 7 | 0 |
21 | Locked | 38.6 | 6 | 0 |
22 | Locked | 38.9 | 6 | 0 |
23 | Locked | 38.9 | 6 | 0 |
24 | Locked | 38.6 | 8 | 0 |
on 27-03-2021 16:37
on 27-03-2021 17:03
Thanks very much for your response. When I tried uploading the other parts of files I was getting a can't post and remove highlighted bits. So I'll try it via MS Office and se what happens. There isn't an attenuator and I've used another ethernet cable but back with the Virgin one. I'll start from scratch and see what happens. 😎
on 27-03-2021 17:07
on 27-03-2021 17:18
Okay. Here Goes
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400590 | 33.5 | 5120 | 16 qam | 4 |
2 | 46200890 | 33.5 | 5120 | 16 qam | 3 |
3 | 32599735 | 33.5 | 5120 | 16 qam | 5 |
4 | 25799553 | 33 | 5120 | 16 qam | 6 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Network Log
Time Priority Description
27/03/2021 16:55:24 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/03/2021 16:55:24 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/03/2021 16:55:23 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/03/2021 16:55:22 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/03/2021 16:55:18 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/03/2021 16:55:18 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/03/2021 16:55:18 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/03/2021 12:15:35 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/03/2021 06:46:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/03/2021 02:49:10 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/03/2021 02:47:32 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/03/2021 02:44:36 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/03/2021 02:44:17 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/03/2021 20:58:57 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/03/2021 20:57:39 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/03/2021 20:54:40 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/03/2021 20:54:12 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/03/2021 20:20:9 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/03/2021 09:46:55 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 27-03-2021 17:31
on 27-03-2021 18:00
Thanks for all the help. I'll get in touch with them. Appreciate all your help. 😎
on 30-03-2021 08:43
Hi @Bollotom,
Welcome to our Community Forums and thanks for posting.
Really sorry to hear that you are experiencing issues with your service.
I have had a look at your account using your forum information and have found that you are currently impacted by an SNR outage which can cause intermittent service issues.
The Fault Reference Number for this is F008903552 and the estimated time of fix 06 APR 2021 14:25.
I am sorry for any inconvenience caused.
on 30-03-2021 11:30
Thanks Ayisha. Appreciate your response. Does this mean I will need an engineer to visit? 😎
on 30-03-2021 11:36
Hi again 🙂
Until the area issue is cleared we're not able to do any further checks on your services or book a technician I'm afraid.
Our engineers are already aware of the SNR outage and are working hard to fix the issue by 6th April.
If you are still experiencing issues with the service after the area issue has been resolved, we will be able to carry out further diagnostic checks and then if required book a tech visit.
Hope this makes sense 🙂