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How long does upgrade take to process?

Hi,

I requested a speed upgrade from M150 to M350 on Wednesday, and got two emails immediately confirming the order of the upgrade and then saying there was no ETA on when it might actually be processed.  I can see in my account that M150 is still my current package, so I'm not sure what to expect next.  Should the upgrade happen automatically, or am I waiting for some kind of activation date?

 

 

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Re: How long does upgrade take to process?

Hello

Turn off the hub for 30 secs and then back on and see if the speedtest increases.

Regards Mike

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Re: How long does upgrade take to process?

The process is not automatic. It depends on the availability of staff to do it. The only part of the process which is automatic is acknowledging your order. Be patient in the current circumstances. VM will want your money so it should happen soon!


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