@josh94 wrote:
Well your saying my levels are good and someone else says they wont be helping, what's your thoughts? I always have high and erratic ping, and my upload fluctuates heavily when no usage is going on, down is not that effected but may just be my areas congested?
The levels are crap, trust me. For starters, the accepted range of DOCSIS power levels on VM's network is up to +10 dBmV, you have multiple channels at or above that. High power levels are of themselves an indication that the connection is noisy, although within permitted limits that would not matter if they were less than 10, and there were no other symptoms. Next up, the range of power levels is about 7.3 dBmV from lowest to highest, that's going to cause problems on its own - we frequently see problems when the range exceeds 4.5 dBmV. Then we have to consider that ideally power levels should be flat or slightly declining as frequency rises - but yours are going up steeply with frequency. That's an incorrectly set or faulty street cabinet amplifier resulting in incorrect "slope". There's also uncorrectable errors showing on the DOCSIS 3.1 channel, that's always a bad sign. Normally I'd expect to also see significant post-RS (uncorrectable) errors on the DOCSIS 3.0 channels. You'll see values of zero there, but that's not because there aren't any, it's because the Hub 4 firmware is a pile of steaming **** and shows zeroes rather than actual error counts. I can tell the two columns of zeroes are nonsense because a DOCSIS connection ALWAYS racks up pre-RS errors even if working well. The pre-RS errors are corrected, they don't matter, but their absence confirms that your hub is running the faulty firmware (like most other Hub 4s).
So all things considered, you've got a shonky connection, that either an area fault or it's your unique connection, either needs a technician.
In honesty, VM is not the network for gamers. When it's working well it's still marginally inferior to the latency of an Openreach connection. When things go wrong then cable technology is erratic and difficult to troubleshoot. And then you have VM's world famous technical support. In return for that, you can download games faster than Openreach, you just can't play them very well. When you're gaming, it uses less than 10 Mbps up and down.
