I signed a new contract with virgin about 8 weeks ago, one of the updates was going from 200mb to 300mb internet. I just signed into my account and got a notification saying "Your speed boost is complete! Your connection speed is now up to 200Mbps". Is that an error?
Also, my contracts are confusing. My econtract which says it was changed on Jan 5th 2018 lists the broadband at 100Mbps (total bill £35.49??) and my latest bill says 200Mbps (total bill £85.38, which is correct).
Speed tests aren't too clear but don't seem to go over 160Mbps.
Is there a definitive way by checking the modem/router to see what speed I am signed up to? If not I'll give Virgin a call, but if I'm not on 300Mbps as was offered by the retentions department, I'm guessing it'll be a case of my word against theirs.