23-01-2023 17:58 - edited 23-01-2023 18:02
Hey,
Hoping someone from VM can shed some light on the situation. Have had terrible packet loss issues for months on/off. Eventually, it was resolved seemed to be an area issue, however, now its back with a vengence!
I tried the chat online etc got area fault 19637577 and the status by calling 08005610061 says 'sorry some faults are more compex and may take more time...'
It's a residential service so I suppose no real SLA, but noone can give me an estimated fix time. I WFH and although the service has been fine, this recent packet loss is affecting me working from home so may have to go back into the office. (I know WFH is not covered under a residential service, it was more of a convenience rather than going to work)
The chaps/chapess's on whatsapp say don't worry you'l get compo... (I dont think I will as its not TLOSS its intermittent in nature..should they be misleading people??)
But the burning question...does anyone from VM on the board know or have info when it may/will be fixed please? This packet loss is every single day
Link to TBB BB quality monitor
if needed
https://www.thinkbroadband.com/broadband/monitoring/quality/share/3d5b987d1141ab7647ed90696c01e5f034f880a9
Answered! Go to Answer
on 26-01-2023 10:52
Hi skyuser, thanks for the message.
I have checked the account and can see that there is an outage in the area and this is estimated by the engineers to be resolved tomorrow.
The fault number is F010403749
Kind regards, Chris
on 23-01-2023 19:28
on 26-01-2023 08:55
Hi skyuser, thanks for the message and sorry to hear that you are having issues with the service.
I have looked over the BQM and will send you a private message so that this can be looked into further for you.
Please look out for the purple envelope.
Chris.
on 26-01-2023 10:52
Hi skyuser, thanks for the message.
I have checked the account and can see that there is an outage in the area and this is estimated by the engineers to be resolved tomorrow.
The fault number is F010403749
Kind regards, Chris
on 26-01-2023 12:17
Thank you for checking Chris, I appreciate it.
Fingers crossed it'll get sorted by then.
cheers
on 29-01-2023 08:40
You're welcome @skyuser
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