Virgin Media Community

[AmadeusWolf]

When our router was first installed, we were promised ~200mbps and got it for the first few days then it significantly dropped, slowly dropping lower ever since. its now got to a point where i get an average of ~300kbps when trying to download something. I don't know whats wrong with the internet or how to fix it.

[chaoshusky]

You're getting 300kbps?! That's alarming.. Cool name by the way! 🙂

First obvious thing would be to check all connections of the co-ax feed, make sure no equipment that could potentially create a lot of electrical noise is away from the Router as well. Are you connected to your VM Hub (router) via an ethernet cable or WiFi? As this could also be a result of heavy interference from other neighbours' WiFi!

Have you ever been instructed to run a line test or reset your Hub? And can you hop onto the status page of your router (usually 192.168.0.1 in your browser, in modem mode its 192.168.100.1) and copy/paste the details here? On a V4 you'll have to log into it, on a V3 it is just below the password request, labelled Router Status.

Also, can you run a speed test from speedtest.net and what is your result?

Kind regards,

Lee

[lotharmat]

What happens with wired connections?

Are you seeing the same speed with them?

[David_Bn]

Thanks for your post on our Community Forums AmadeusWolf,

Can you please advise me on how the services have fared since your post?

There doesn't appear to be an outages showing in the local area. 

Is the speed you're recording on Wi-Fi only or does this also happen on a wired connection? 

Do you experience the slow speed on multiple devices or just on particular device?

Kindest regards,

David_Bn