It's been more than 6 months now. I am not getting what I am paying for. Whenever I call up they tell me there's a fault with too many customers in the area and they are logging my complaint and if there are enough complaints something will be done about it. Disgusting... I am not getting what I am paying for... It's as simple as that.
Tried to login to my virgin media. To get the password reset you need to answer a security question. Apparently I'm answering that incorrectly. Then to get passed that you need to enter your last bill details... well guess what, I'm looking at the damn bill and it's still telling me to enter valid details...
What the hell is this?
Getting fed up of this... Can someone get to the bottom of why my internet is being throttled?
I have a SuperHub 3.0 in modem mode, connected to my Netgear R7000...
80ish is typical of a 10/100 network card rather than gigabit or the card set to 10/100 in device manager - could also be a bad lan cable - faulty - badly seated or cat5 - needs cat5e minimum
so check those and post some levels
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labeled - upstream - downstream
click on the downstream and upstream buttons in the link above and post the results from there - just because you have a gigabit card you need to check in settings it is set to gigabit - if it is then look at lan cables - check the one between the hub and the router - unplug each end and re connect them - do the same with the one between the router and your pc
if you are still getting 80 change the lan cables for different ones - making sure any you add are cat5e or better
As Tony has said - try a new Cat6 cable as well. Use a new Cat6 ethernet cable (old ones do "go off" and Cat5e is not as good on a Hub3) to connect it directly to the Hub - which you have put into modem mode (to ensure only your device is connected). Check speeds like that first - if they are still low - then, boot up your device into "safe mode with networking" (to disable any software on it that could be limiting speeds). Run the tests at speedtest.net (try on x2 VM servers) on 2 different browsers one of which is a fresh download of one you haven’t previously used (e.g. Firefox, Opera, Safari etc - there are several reports on here of certain browsers causing speed issues). See if that increases the speeds.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.