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gonnella
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High utilisation RG5 3DA

Is there high utilisation in the reading area ?
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gonnella
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Message 2 of 10
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Re: High utilisation RG5 3DA

seems to have resolved itself...

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gonnella
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Re: High utilisation RG5 3DA

maybe not hahaha

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Re: High utilisation RG5 3DA

Hello gonnella, 

Thanks for posting Smiley Happy

Whats the latest from your end at the moment? Everything looks normal from here when I've tested your equipment, so please let us know if you need us to investigate further. 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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chriscdotcodot
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Message 5 of 10
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Re: High utilisation RG5 3DA

Reading is still knackered. The thread is plodding along at the moment and there is a known issue for some of the area:

http://community.virginmedia.com/t5/Speed/Weird-speed-issue-area-31-Reading/td-p/3594302

My BQM will probably show it's jumped into slow-mo mode from 4pm

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gonnella
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Message 6 of 10
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Re: High utilisation RG5 3DA

I am experiencing the same, during the evenings there is a complete slowdown!

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chriscdotcodot
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Re: High utilisation RG5 3DA

Best advice is to call customer care and complain. You'll get a tenner off your bill.

Once you've done that head over to thinkbroadband.com and set up a "BQM". This page will tell you all about it. You will then end up with pretty graphs like the one in my signature that show you just how iffy your connection is.

https://www.thinkbroadband.com/broadband/monitoring/quality

 

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gonnella
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Message 8 of 10
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Re: High utilisation RG5 3DA

Thanks buddy, looks like over utilisation then huh. 

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gonnella
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Message 9 of 10
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Re: High utilisation RG5 3DA

any reply here, i would like you to investigate further, please.

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Message 10 of 10
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Re: High utilisation RG5 3DA

I'm sorry to hear about the connection trouble experienced gonnella,

 

I'd like to look into this for you.

 

To allow me to do so, could you respond via private message with the following information?:

  • Please can you confirm your name and if you are the account holder?
  • Home address

Nat_J

 


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