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fake_dante
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High ping over the last week

Hello,

As the title states, I've been experiencing high latency since Monday night really. It was the worst on Wednesday evening as during that evening I kept losing internet connection on top of really extreme ping over the course of about 3 hours. I've already checked all the cable connections to make sure they're secure as other posts on here state. My download speeds are ~ok~ at best, but I do understand I live in a busy city centre area and that could cause my speeds to be less than advertised. I've restarted the router multiple times and tried moving it about.

Here is my BQM graph I started last evening 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a278aed70f2cbd083c3b09a23bd512f4b30eaa3f

 Any suggestions?

Bart

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Moderator (Retired) Ralph_R
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Re: High ping over the last week

Hi fake_dante,

Apologies for the connection problems, checking on your service from this I can see that your Hub's downstream power levels are too high and could do with a tech visit to check and adjust things.

I'll drop you a PM so we can get this booked in.

Cheers

Ralph_R
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