High ping and packet loss

[bonehead2005]

The past couple of weeks i have been having several hour periods where my internet will start spiking and becomes almost unusable whilst playing online games, due to ping and packet loss, and browsing the internet slows to a crawl too.

Heres yesterdays BQM:

Any response/help's greatly appreciated as the problem isnt going away. Thanks

[Adduxi]

Please post the link to your "shared" BQM as we can't see the photo until it's authorised by a Mod.

[bonehead2005]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/80decf7144e379e3b030ed1f382441e6fc9862fb-14-10-2021

Think this is the right one 

[David_Bn]

Thanks for your post @bonehead2005,

Can you please advise me if you can perform a pin hole reset on your hub for me?

Kindest regards,

David_Bn

[bonehead2005]

Did a pinhole reset last night around 10:30pm and this is the graph for the next day. Looks kinda typical, didnt seem to change anything.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2742afee1fe19f72df61e772f2942754eb...

todays graph

[bonehead2005]

Just an update:

20th

[Martin_N]

Thank you for that bonehead2005.

I have located your account and taken a further look on our side.

From looking at your levels it looks as though a technician is required for this. 

What I will do is private message you so we can get one booked in.

^Martin