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danoblisso
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High ping and low download speeds.

Hi, in the last few weeks I've been experiencing high ping and at times much lower download and upload speeds without any reason for throttling, we have tried everything we can think of to try to see if it's an issue on our end but nothing works, this is very frustrating as I usually have around 14-20ms ping but am now getting around 90-120ms ping, for online gaming for games that I play such as Final Fantasy 14 this is a huge issue.

Things we have tried to fix it are resetting both the modem and our router (ASUS RT-N66U) multiple times and even going as far as to do a factory reset on our router in case of a firmware issue.

Times I seem to experience this at its worst is in the evening hours.

It is not the servers of the game's issue as this ping trend is showing up in every test connecting to any website or server.

Here are some ping tests we did at the time of writing this post the first one to Google.com and the second to Final Fantasy 14's server that I play on:

PING www.google.com (216.58.208.164): 56 data bytes
64 bytes from 216.58.208.164: seq=0 ttl=55 time=108.807 ms
64 bytes from 216.58.208.164: seq=1 ttl=55 time=103.254 ms
64 bytes from 216.58.208.164: seq=2 ttl=55 time=107.848 ms
64 bytes from 216.58.208.164: seq=3 ttl=55 time=109.408 ms
64 bytes from 216.58.208.164: seq=4 ttl=55 time=96.386 ms

--- www.google.com ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 96.386/105.140/109.408 ms

PING 209.130.141.243 (209.130.141.243): 56 data bytes
64 bytes from 209.130.141.243: seq=0 ttl=50 time=155.086 ms
64 bytes from 209.130.141.243: seq=1 ttl=50 time=106.038 ms
64 bytes from 209.130.141.243: seq=2 ttl=50 time=110.562 ms
64 bytes from 209.130.141.243: seq=3 ttl=50 time=108.916 ms
64 bytes from 209.130.141.243: seq=4 ttl=50 time=108.781 ms

--- 209.130.141.243 ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 106.038/117.876/155.086 ms

Also if it may help here is the Traceroute results to the same destinations:

traceroute to www.google.com (216.58.208.164), 30 hops max, 38 byte packets
1 * * *
2 cosh-core-2b-xe-111-0.network.virginmedia.net (80.0.142.173) 113.344 ms 102.594 ms 94.983 ms
3 * * *
4 tele-ic-7-ae2-0.network.virginmedia.net (62.253.175.34) 109.880 ms 99.665 ms 101.045 ms
5 74.125.48.190 (74.125.48.190) 122.688 ms 74.125.52.226 (74.125.52.226) 168.268 ms 146.026 ms
6 108.170.246.129 (108.170.246.129) 106.343 ms 112.181 ms 108.170.246.161 (108.170.246.161) 111.130 ms
7 216.239.46.29 (216.239.46.29) 17.416 ms 216.239.46.39 (216.239.46.39) 104.039 ms 216.239.46.29 (216.239.46.29) 17.465 ms
8 lhr25s09-in-f4.1e100.net (216.58.208.164) 107.721 ms 112.299 ms 112.422 ms

traceroute to 209.130.141.243 (209.130.141.243), 30 hops max, 38 byte packets
1 * * *
2 cosh-core-2b-xe-111-0.network.virginmedia.net (80.0.142.173) 104.908 ms 103.486 ms 96.845 ms
3 * * *
4 * * *
5 brnt-ic-1-ae0-0.network.virginmedia.net (62.254.42.198) 139.480 ms 112.307 ms 99.338 ms
6 m686-mp2.cvx1-b.lis.dial.ntli.net (62.254.42.174) 111.048 ms 108.853 ms 101.939 ms
7 213.46.174.110 (213.46.174.110) 100.415 ms 116.811 ms 106.120 ms
8 ae-228-3604.edge3.London15.Level3.net (4.69.167.102) 103.731 ms ae-226-3602.edge3.London15.Level3.net (4.69.167.94) 107.943 ms ae-227-3603.edge3.London15.Level3.net (4.69.167.98) 108.296 ms
9 ae-227-3603.edge3.London15.Level3.net (4.69.167.98) 109.492 ms 104.394 ms ae-225-3601.edge3.London15.Level3.net (4.69.167.90) 106.592 ms
10 gblx-level3-50g.London15.Level3.net (4.68.110.158) 105.586 ms 109.851 ms 108.420 ms
11 eidos-vpn.gigabitethernet3-39.ar4.lon3.gblx.net (64.213.77.134) 114.016 ms 107.883 ms 96.635 ms
12 209.130.141.196 (209.130.141.196) 93.807 ms 107.742 ms 108.250 ms
13 eu.square-enix.com (209.130.141.243) 103.831 ms 102.597 ms 106.252 ms

Any assistance would be very appreciated.

If you need any information on our location please send me a personal message.

Thank you.

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danoblisso
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Update: High ping and low download speeds.

Update: Have been monitoring the speeds and ping of our broadband throughout the day and the problems seem to occur starting between 7-8pm and persist until around 2-3am.

Have also tried restoring the Super Hub 2 back into router mode to alleviate the possibility of our own router being the issue and there have been no changes at all to the problems we are having.

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danoblisso
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Re: High ping and low download speeds.

It is very frustrating that other posts are getting answered but mine seems to get getting ignored.

If someone from Virgin Media can answer that would be great.

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danoblisso
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Re: High ping and low download speeds.

Checked speedtest.net tonight and my internet is even worse, i am paying for 200mbps download speed broadband and tonight i am getting 14mbps download with over 100 ping and my upload speeds are normal at around 12mbps.

This is not acceptable and its really beginning to frustrate me to no end, i keep hoping theres some sort of works going on and thinking maybe it will be fixed tomorrow but no, its not and i cant see and end to this.

Also your "check service status" has been down for a week now and comes up with an error. Get this sorted out.

And again to see so many other posts getting answered by a VM team member and mine to be ignored for a week is really annoying me and i feel like im being ignored.

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Forum Team
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Re: High ping and low download speeds.

Hey danoblisso,

Thanks for posting and a big welcome to the community Smiley Happy

Sorry that we've not replied sooner, we pick up posts in order of the latest post date, so when you continue to post on the same thread, it changes the latest post date and therefore changes your position in our queue, so please rest assured we would not ignore you intentionally Smiley Happy

Really sorry to read about the connection problems you're having. Everything looks normal when I run tests right now, so I think it'll be a good idea for you to set up a BQM so we can examine your connection in more detail.

Thanks for your patience,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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