28-06-2021 00:35 - edited 28-06-2021 00:37
Hi,
Like many other people here I have begun to suffer from high packet loss from the late afternoon and through the evening. At best it means constant time-outs when browsing the web and buffering of streaming services and Youtube, at worst it causes a complete loss of net connection.
It's also causing issues maintaining a connection to my employer's VPN which is making home working nigh-impossible from 3pm onwards. My connection was fine until around a week ago, so something has definitely changed somewhere.
BQM and Hub logs below:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/289fe7dfe7565b155ecb259c6a95f4589b3d6c7c-27-06-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/c639ee23952054c6b9be6b1808ca2e738f23f362-26-06-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/79046fa4dcc5ebec7a1a7d98458d250c09801b66
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 291000000 | 10.3 | 40 | 256 qam | 20 |
2 | 139000000 | 14.9 | 40 | 256 qam | 1 |
3 | 147000000 | 14.6 | 40 | 256 qam | 2 |
4 | 155000000 | 14.5 | 40 | 256 qam | 3 |
5 | 163000000 | 14.1 | 40 | 256 qam | 4 |
6 | 171000000 | 14 | 40 | 256 qam | 5 |
7 | 179000000 | 13.4 | 40 | 256 qam | 6 |
8 | 187000000 | 13.4 | 40 | 256 qam | 7 |
9 | 195000000 | 12.9 | 40 | 256 qam | 8 |
10 | 203000000 | 12.5 | 40 | 256 qam | 9 |
11 | 211000000 | 12.5 | 40 | 256 qam | 10 |
12 | 219000000 | 12 | 40 | 256 qam | 11 |
13 | 227000000 | 12 | 40 | 256 qam | 12 |
14 | 235000000 | 11.5 | 40 | 256 qam | 13 |
15 | 243000000 | 10.9 | 40 | 256 qam | 14 |
16 | 251000000 | 10.5 | 40 | 256 qam | 15 |
17 | 259000000 | 10.6 | 40 | 256 qam | 16 |
18 | 267000000 | 10.4 | 40 | 256 qam | 17 |
19 | 275000000 | 10.8 | 40 | 256 qam | 18 |
20 | 283000000 | 10.5 | 40 | 256 qam | 19 |
21 | 299000000 | 10.9 | 40 | 256 qam | 21 |
22 | 307000000 | 11 | 40 | 256 qam | 22 |
23 | 315000000 | 10.6 | 40 | 256 qam | 23 |
24 | 323000000 | 10.1 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 7 | 0 |
2 | Locked | 40.9 | 3 | 0 |
3 | Locked | 40.9 | 6 | 0 |
4 | Locked | 40.9 | 19 | 0 |
5 | Locked | 40.9 | 17 | 0 |
6 | Locked | 40.3 | 20 | 0 |
7 | Locked | 40.9 | 19 | 0 |
8 | Locked | 40.3 | 18 | 0 |
9 | Locked | 40.9 | 18 | 0 |
10 | Locked | 40.9 | 6 | 0 |
11 | Locked | 40.9 | 1 | 0 |
12 | Locked | 40.3 | 5 | 0 |
13 | Locked | 40.3 | 8 | 0 |
14 | Locked | 40.3 | 5 | 0 |
15 | Locked | 40.3 | 0 | 0 |
16 | Locked | 40.9 | 5 | 0 |
17 | Locked | 40.3 | 7 | 0 |
18 | Locked | 40.9 | 5 | 0 |
19 | Locked | 40.3 | 5 | 0 |
20 | Locked | 40.9 | 6 | 0 |
21 | Locked | 40.3 | 17 | 0 |
22 | Locked | 40.9 | 12 | 0 |
23 | Locked | 40.9 | 16 | 0 |
24 | Locked | 40.9 | 7 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 37.3 | 5120 | 32 qam | 2 |
2 | 39400000 | 35.8 | 5120 | 32 qam | 4 |
3 | 46200000 | 36.5 | 5120 | 64 qam | 3 |
4 | 60300000 | 38.3 | 5120 | 32 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 5 | 0 |
2 | ATDMA | 0 | 0 | 13 | 0 |
3 | ATDMA | 0 | 0 | 12 | 0 |
4 | ATDMA | 0 | 0 | 9 | 0 |
on 01-07-2021 17:42
Thanks Sasha,
The power lvl and qam issues do appear to be symptomatic of the wider issue rather than causal.
That's quite a while for me to go with effectively no useable home internet connection though! Is there a fault reference?
on 01-07-2021 17:52
Completely understand this and we are very sorry its been pushed back, I can totally understand this is frustration.
Your fault reference is F008983305
If you do have any further questions, please do let me know 🙂
Thanks
Sasha - Forum Team
New around here? To find out more about the Community check out our Getting Started guide