A few things - have you checked if there is a known issue? Try the “check service,” Area status webpage" (link at top right of this forum), BUT also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.
And are you in modem mode or normal router mode?
What other devices have you got connected on ethernet cables into the Hub or your own router? Try first changing to new Cat6a cables and then disconnect them from the Hub for a few hours (overnight?) and see if the BQM cleans up. If it does add the devices back one by one until the issues reappear and thats where the issue lays
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks for your post and apologies to hear you were having an issue with your connection.
This is the first time we're picking this up so it's unlikely to do with posting here however as mentioned by legacy1, it may have been something your end. Equally, it may have been a fault this end that since cleared.
I'm happy to take a look at things here to ensure they are where they need to be but I've been unable to locate your account via your forum credentials. I will need to confirm some information with you in order for me to proceed with checks.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks for coming back to me via private message with your information.
I have taken a look at the account now to check your Hub over - all is looking good. Power levels and signal levels are all in range, there are no timeouts or issues and the uptime is looking good too. The area network is also looking good with no signs of congestion.
When the devices are not in use, are these turned off or left on standby? Is it possible that software may be updating or anything like that?
Can you post the live graph URL so we can monitor things directly from here too?