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Saterlay
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Re: High latency to european servers

So I just tested my wired connection. Managed to get around 25-80ms on league of legends (fluctuated very hard) and a very solid 24ms on fortnite (no noticeable lag) 

Whatever they are doing. Its definitely going in the right direction and I hope its sorted and back to normal for all games asap.

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random_person
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Message 282 of 350
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Re: High latency to european servers

imdb pretty bad

traceroute to imdb.com (52.94.228.167), 64 hops max, 52 byte packets
 1  10.0.0.1 (10.0.0.1)  0.760 ms  0.418 ms  0.301 ms
 2  * * *
 3  hers-core-2a-xe-020-0.network.virginmedia.net (80.3.33.45)  18.458 ms  10.244 ms  13.559 ms
 4  * * *
 5  m686-mp2.cvx1-b.lis.dial.ntli.net (62.254.42.174)  11.165 ms  13.748 ms  10.583 ms
 6  * * *
 7  us-nyc01b-rd2-ae9-0.aorta.net (84.116.140.170)  400.498 ms  419.854 ms  412.898 ms
 8  us-nyc01b-ri2-ae3-0.aorta.net (84.116.137.194)  107.646 ms  108.273 ms  108.941 ms
 9  us-was03a-rd1-ae8-0.aorta.net (84.116.133.98)  405.216 ms  419.197 ms  432.165 ms
10  us-was03a-ri1-ae11-0.aorta.net (84.116.130.165)  109.705 ms  114.229 ms  109.212 ms
11  213.46.182.202 (213.46.182.202)  108.181 ms  109.912 ms  108.746 ms
12  54.239.111.236 (54.239.111.236)  132.630 ms
    54.239.111.224 (54.239.111.224)  435.838 ms
    54.239.111.236 (54.239.111.236)  128.953 ms
13  54.239.111.23 (54.239.111.23)  389.528 ms
    54.239.111.25 (54.239.111.25)  409.948 ms
    52.93.26.32 (52.93.26.32)  498.835 ms
14  52.93.24.44 (52.93.24.44)  486.476 ms
    52.93.24.32 (52.93.24.32)  480.634 ms
    52.93.27.215 (52.93.27.215)  135.111 ms
15  72.21.197.17 (72.21.197.17)  438.902 ms
    205.251.244.87 (205.251.244.87)  429.969 ms
    205.251.244.83 (205.251.244.83)  116.009 ms
16  * * *
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toms88
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Re: High latency to european servers

Its back now but myself and a few friends had no internet this morning. Hub was just flashing, came back around 8:40ish.

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Saterlay
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Re: High latency to european servers

Yeah was down for me too in Addlestone before I left work for a period of time. Guessing its back now. Ping seemed to be okay though. Hopefully they continue to improve
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toms88
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Re: High latency to european servers

Tracing route to amazonaws.com [72.21.210.29]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  pfSense.localdomain [192.168.0.1]
  2     *        *        *     Request timed out.
  3    10 ms    10 ms    14 ms  hers-core-2b-xe-830-0.network.virginmedia.net [80.3.32.205]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    12 ms    13 ms    18 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
  7     *        *        *     Request timed out.
  8   110 ms   117 ms   109 ms  us-nyc01b-rd2-ae9-0.aorta.net [84.116.140.170]
  9   114 ms   113 ms   120 ms  us-nyc01b-ri2-ae3-0.aorta.net [84.116.137.194]
 10   110 ms   107 ms   109 ms  us-was03a-rd1-ae8-0.aorta.net [84.116.133.98]
 11   111 ms   109 ms   113 ms  us-was03a-ri1-ae11-0.aorta.net [84.116.130.165]
 12   112 ms   109 ms   124 ms  213.46.182.202
 13   135 ms   131 ms   130 ms  54.239.111.228
 14   210 ms   110 ms   112 ms  52.93.25.106
 15   116 ms   120 ms   118 ms  52.93.27.193
 16   109 ms   111 ms   110 ms  205.251.244.35
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26   109 ms   111 ms   111 ms  205.251.248.32
 27   107 ms   109 ms   109 ms  210-29.amazon.com [72.21.210.29]

Trace complete.

9:42am

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toms88
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Re: High latency to european servers

Just received a phone call from Virgin. I was promised the issue will be resolved by 1pm today. Wont hold my breath...

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scm
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Re: High latency to european servers

Not sure how VM can say it will be cured by 1pm as the problems typically start later than that. This issue for me has always occurred from 2pm onwards and like other people have said it progressively gets worse to the point I switch over and start using 4G on my phone instead. Yesterday was OK up until I logged off around 6pm so can't say whether the evening was good or bad, but it did seem to be better than the last two weeks.

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Saterlay
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Re: High latency to european servers


@scm wrote:

Not sure how VM can say it will be cured by 1pm as the problems typically start later than that. This issue for me has always occurred from 2pm onwards and like other people have said it progressively gets worse to the point I switch over and start using 4G on my phone instead. Yesterday was OK up until I logged off around 6pm so can't say whether the evening was good or bad, but it did seem to be better than the last two weeks.


They could definitely say that if they have identified the problem and have a fix in mind, that would be implemented by 1pm. HOWEVER

1. I guess you dont know if its fixed until after the time the problems occur

2. I dont trust they would have fixed it anyway

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Superuser
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Re: High latency to european servers


@toms88 wrote:

Just received a phone call from Virgin. I was promised the issue will be resolved by 1pm today. Wont hold my breath...


@ModTeam - With respect, no one should be promising a fix unless they've actually spoken to networks and can guarantee it, which I rather doubt.

@toms88 Most fix times put on the system are usually one of two things.

1. Estimated fix times
2. Review dates for ongoing issues.

Unfortunately some people in customer service don't appear to understand this and make promises that it will "definitely be fixed by that date". when in fact they should be advising that "we hope to have it fixed by that date".  The problem with estimates is that depending on the problem, the actual fix times can happen before or after that date.

If it happens before - everyone's happy as Virgin Media have exceeded expectations.
If it's not fixed then  - everyone's not happy as Virgin Media have "broken their promises" or even "lied to their customers"

Were I to work for Virgin Media - I certainly wouldn't be promising something would be definitely be fixed by a given time.

Tim

________________________________________


Only use Helpful answer if your problems been solved.

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toms88
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Re: High latency to european servers


@ravenstar68 wrote:

@toms88 wrote:

Just received a phone call from Virgin. I was promised the issue will be resolved by 1pm today. Wont hold my breath...


@ModTeam - With respect, no one should be promising a fix unless they've actually spoken to networks and can guarantee it, which I rather doubt.

@toms88 Most fix times put on the system are usually one of two things.

1. Estimated fix times
2. Review dates for ongoing issues.

Unfortunately some people in customer service don't appear to understand this and make promises that it will "definitely be fixed by that date". when in fact they should be advising that "we hope to have it fixed by that date".  The problem with estimates is that depending on the problem, the actual fix times can happen before or after that date.

If it happens before - everyone's happy as Virgin Media have exceeded expectations.
If it's not fixed then  - everyone's not happy as Virgin Media have "broken their promises" or even "lied to their customers"

Were I to work for Virgin Media - I certainly wouldn't be promising something would be definitely be fixed by a given time.

Tim


Exactly. I work in IT, you NEVER promise anything. Its not that sort of work, always expect the unexpected and manage expectations. He was going to close my complaint as well! Cheeky bugger, i told him call me back in 3 days. Then i will tell you if its fixed.

 

I did however ask for compensation from the issues so far which he told me he would pass on to the billing team. I hope the rest of you  guys can get something back from Virgin too. If i actually see that deduction on my next bill is another question.

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