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Pongo
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Message 271 of 350
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Re: High latency to european servers

My pings are all starting their evening ascent. For me there is no real sign of improvement.

What i have noticed is that continuous use of any particular site cause that ping to start rising. For example, if i play a game, the first ten minutes or so might be at a manageable 40ms ping, but then it'll abruptly climb to 600ms and stay there.

 

Tracing route to www.arrse.co.uk [104.24.8.78]over a maximum of 30 hops:

1 3 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * 271 ms * tele-ic-8-ae5-0.network.virginmedia.net [62.252.224.94]
9 * 277 ms * 2-14-250-212.static.virginm.net [212.250.14.2]
10 25 ms 24 ms 24 ms 104.24.8.78

Trace complete.

C:\WINDOWS\System32>

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Pongo
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Message 272 of 350
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Re: High latency to european servers

Pings going up in the evening, as usual - even to common UK based sites.

What I have noticed is that the ping on a site ramps up the longer you stay on that site. For instance I can play some games for 10 minutes or so at a manageable 40ms, but then it'll step up to c.600ms and stay there.

 

Tracing route to www.arrse.co.uk [104.24.8.78] over a maximum of 30 hops:

1 3 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * 271 ms * tele-ic-8-ae5-0.network.virginmedia.net [62.252.224.94]
9 * 277 ms * 2-14-250-212.static.virginm.net [212.250.14.2]
10 25 ms 24 ms 24 ms 104.24.8.78

Trace complete.

C:\WINDOWS\System32>

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ReviloBlake
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Message 273 of 350
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Re: High latency to european servers

It was absolutely fine for a few hours today. Now its gone back to being poop again.

I emailed the CEOs office yesterday and actually got a phone call back from a lady who said they are trying to fix the fault etc. 

Again, I will ask for the fourth time. SOMEBODY FROM VIRGIN PM ME. I WANT TO CANCEL. I DO NOT WANT TO PAY EARLY CANCELLATION FEES. I HAVE NOT EVEN PAID MY FIRST MONTHS BILL YET!

Understood?

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Purged
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Message 274 of 350
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Re: High latency to european servers

Seems to be all over the place again as we head into this evening, where it typically degrades further; 

Tracing route to amazonaws.com [72.21.206.80]
over a maximum of 30 hops:

  1    16 ms     9 ms     8 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    19 ms    26 ms    26 ms  hers-core-2b-xe-824-0.network.virginmedia.net [80.3.32.197]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    31 ms    21 ms    19 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
  7     *        *        *     Request timed out.
  8   167 ms   191 ms   128 ms  us-nyc01b-rd2-ae9-0.aorta.net [84.116.140.170]
  9   198 ms   160 ms   127 ms  us-nyc01b-ri2-ae3-0.aorta.net [84.116.137.194]
 10   118 ms   121 ms   127 ms  us-was03a-rd1-ae8-0.aorta.net [84.116.133.98]
 11   117 ms   126 ms   118 ms  us-was03a-ri1-ae11-0.aorta.net [84.116.130.165] 
 12   210 ms   149 ms   198 ms  213.46.182.202
 13   153 ms   143 ms   155 ms  54.239.111.240
 14   153 ms   121 ms   127 ms  52.93.26.32
 15   135 ms   148 ms   154 ms  52.93.27.215
 16   123 ms   118 ms   122 ms  72.21.197.17
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26   129 ms   132 ms   129 ms  205.251.248.93
 27   121 ms   123 ms   218 ms  206-80.amazon.com [72.21.206.80]

Trace complete.
Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

  1    10 ms     7 ms     7 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    16 ms    16 ms    18 ms  hers-core-2b-xe-824-0.network.virginmedia.net [80.3.32.197]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    27 ms    25 ms    22 ms  eislou2-ic-1-ae3-0.network.virginmedia.net [62.254.85.145]
  7    63 ms    51 ms    49 ms  6-14-250-212.static.virginm.net [212.250.14.6]
  8     *        *        *     Request timed out.
  9    27 ms    23 ms    34 ms  216.239.63.168
 10    44 ms    31 ms    31 ms  216.239.50.73
 11    28 ms   189 ms    41 ms  google-public-dns-a.google.com [8.8.8.8]

Trace complete.
Tracing route to www.bbc.net.uk [212.58.246.95]
over a maximum of 30 hops:

  1     9 ms     7 ms     8 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3   136 ms   101 ms   102 ms  hers-core-2b-xe-824-0.network.virginmedia.net [80.3.32.197]
  4     *        *        *     Request timed out.
  5    38 ms    72 ms    37 ms  telw-ic-3-ae4-0.network.virginmedia.net [212.250.14.110]
  6    22 ms    20 ms    23 ms  tele-ic-1-ge-302-233.network.virginmedia.net [212.250.14.129]
  7     *        *        *     Request timed out.
  8    33 ms    28 ms    22 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
  9    23 ms    28 ms    28 ms  132.185.255.164
 10    36 ms    35 ms    27 ms  bbc-vip016.cwwtf.bbc.co.uk [212.58.246.95]

Trace complete. 
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ikrypticz
On our wavelength
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Message 275 of 350
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Re: High latency to european servers

Still having some bad issues. Im actually forced to buy more mobile data though as console gaming is still a no go, getting 500ms plus to EU servers...

I did a tracer route to google at 21:24pm & I live in Merstham, Surrey.

 

Tracing route to www.google.com [216.58.198.196]
over a maximum of 30 hops:

  1     2 ms     4 ms     3 ms  routerlogin.net [192.168.0.1]
  2     *        *        *     Request timed out.
  3    20 ms    16 ms    16 ms  hers-core-2a-xe-815-0.network.virginmedia.net [80.3.33.201]
  4     *        *        *     Request timed out.
  5    23 ms    22 ms    17 ms  tele-ic-7-ae2-0.network.virginmedia.net [62.253.175.34]
  6    21 ms    17 ms    13 ms  74-14-250-212.static.virginm.net [212.250.14.74]
  7   517 ms   509 ms   474 ms  74.125.242.66
  8    21 ms    20 ms    24 ms  209.85.250.91
  9   481 ms   535 ms   489 ms  108.170.234.253
 10    33 ms    34 ms    33 ms  72.14.238.62
 11    25 ms    30 ms    28 ms  108.170.244.161
 12   426 ms   416 ms   425 ms  108.170.232.125
 13    37 ms    29 ms    30 ms  par10s27-in-f196.1e100.net [216.58.198.196]

Trace complete.

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freddy1291
Tuning in
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Message 276 of 350
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Re: High latency to european servers

Still Stupidly High Latency. Been Going for well over a week now. Its getting quite ridiculous how long its taking to fix. I really hope Virgin have a way to compensate everyone affected by this because its getting a joke now. Impossible to play any games or do anything. I am so close to changing ISP, but hoping they fix it before it comes to that. here is my current trace route.........

1 6 ms 19 ms 3 ms 192.168.0.1
2 * * * Request timed out.
3 13 ms 11 ms 15 ms hers-core-2a-xe-020-0.network.virginmedia.net [80.3.33.45]
4 * * * Request timed out.
5 17 ms 14 ms 15 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
6 * * * Request timed out.
7 503 ms 482 ms 616 ms us-nyc01b-rd2-ae9-0.aorta.net [84.116.140.170]
8 497 ms 503 ms 508 ms us-nyc01b-ri2-ae3-0.aorta.net [84.116.137.194]
9 514 ms 477 ms 533 ms us-was03a-rd1-ae8-0.aorta.net [84.116.133.98]
10 113 ms 128 ms 118 ms us-was03a-ri1-ae11-0.aorta.net [84.116.130.165]
11 560 ms 510 ms 548 ms 213.46.182.202
12 537 ms 648 ms 584 ms 54.239.111.248
13 516 ms 544 ms 509 ms 54.239.110.156
14 548 ms 559 ms 593 ms 54.239.110.153
15 111 ms 110 ms 112 ms 54.239.108.199
16 617 ms 589 ms 614 ms 52.93.24.46
17 574 ms 581 ms 559 ms 52.93.24.37
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 113 ms 109 ms 119 ms ec2-54-221-207-100.compute-1.amazonaws.com [54.221.207.100]

Trace complete.

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Mint2323
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Message 277 of 350
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Re: High latency to european servers

was good all day, until around 8pm

 

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 4 ms 2 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 15 ms 14 ms 17 ms hers-core-2a-xe-821-0.network.virginmedia.net [8
0.3.33.49]
4 * * * Request timed out.
5 16 ms 20 ms 22 ms tele-ic-7-ae2-0.network.virginmedia.net [62.253.
175.34]
6 52 ms 14 ms 17 ms 74-14-250-212.static.virginm.net [212.250.14.74]

7 22 ms 22 ms 20 ms 74.125.242.65
8 21 ms 22 ms 20 ms 216.239.50.71
9 25 ms 14 ms 24 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

 

Tracing route to bbc-vip016.cwwtf.bbc.co.uk [212.58.246.95]
over a maximum of 30 hops:

1 6 ms 7 ms 5 ms 192.168.0.1
2 * * * Request timed out.
3 15 ms 24 ms 13 ms hers-core-2a-xe-821-0.network.virginmedia.net [8
0.3.33.49]
4 * * * Request timed out.
5 * * * Request timed out.
6 490 ms 526 ms 537 ms telw-ic-3-ae4-0.network.virginmedia.net [212.250
.14.110]
7 17 ms 17 ms 16 ms tele-ic-1-ge-302-233.network.virginmedia.net [21
2.250.14.129]
8 * * * Request timed out.
9 470 ms 474 ms 464 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 507 ms 491 ms 499 ms 132.185.255.164
11 26 ms 25 ms 27 ms bbc-vip016.cwwtf.bbc.co.uk [212.58.246.95]

Trace complete.

its better, but I am posting here in case it helps the experts! 

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Darkman
Superfast
352 Views
Message 278 of 350
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Re: High latency to european servers

Trace routes also from 9:24pm:

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  routerlogin.net [192.168.0.1]
  2     *        *        *     Request timed out.
  3    14 ms    19 ms     9 ms  hers-core-2b-xe-830-0.network.virginmedia.net [8
0.3.32.205]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    16 ms    19 ms    19 ms  eislou2-ic-1-ae3-0.network.virginmedia.net [62.2
54.85.145]
  7    28 ms    19 ms    29 ms  6-14-250-212.static.virginm.net [212.250.14.6]
  8     *        *        *     Request timed out.
  9    34 ms    39 ms    15 ms  216.239.46.38
 10    26 ms    21 ms    25 ms  72.14.238.239
 11    19 ms    19 ms    19 ms  google-public-dns-a.google.com [8.8.8.8]

Trace complete.



Tracing route to 5.101.165.12 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  routerlogin.net [192.168.0.1]
  2     *        *        *     Request timed out.
  3    11 ms    26 ms    19 ms  hers-core-2b-xe-830-0.network.virginmedia.net [8
0.3.32.205]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    15 ms    19 ms    16 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174
]
  7     *        *        *     Request timed out.
  8    32 ms    29 ms    29 ms  de-fra04d-rc1-ae56-0.aorta.net [84.116.132.5]
  9    32 ms    29 ms    29 ms  de-fra04a-rc1-ae26-0.aorta.net [84.116.138.237]

 10    42 ms    29 ms    30 ms  de-fra01b-ri2-ae32-0.aorta.net [84.116.134.190]

 11    32 ms    29 ms    31 ms  213.46.177.34
 12    31 ms    33 ms    29 ms  80.95.144.23
 13    39 ms    35 ms    39 ms  80.95.152.218
 14    35 ms    29 ms    29 ms  5.101.165.12

Trace complete.

ps for anyone posting trace routes you can place them in a code box by clicking on the </> button to keep the formatting intact and make them more readable.

_____________________________________________

SH 2ac, 200Mb BB; V6 TiVo, Full House TV; M Phone just to call VM
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Saterlay
On our wavelength
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Message 279 of 350
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Re: High latency to european servers

Definitely better. 

Around 10pm today and Im getting around 200-300ms on fortnite. Everyone else still having the issue? At least it seems to be making some progress?

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Sheza
Up to speed
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Message 280 of 350
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Re: High latency to european servers

Does make you wonder, doesn't it? What changed since before, when it was working as expected? Was new hardware put in, was a capacity threshold exceeded, was a new routing system put in place, etc etc

For something that happened so suddenly and only for one area, wouldn't it make sense to cast their minds back to that day, and consider any changes that they made at that time?

I can only imagine that was the first thing they did and they ended up with no answer.

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