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High latency and packet loss all over the place

Hi im Currently experiencing high packet loss and latency intermittently. This causes alot of problems with games ecta. I found that running a few speed tests 1st one is about 0.8-1Mbs then by 3rd one its back to speed which fixs the problem for a little while however i should not have to do it.

This has now been happening for a few weeks and getting worse.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c0d4007c8f6e91042bb32b89cc8e3828fe... 

url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/c0d4007c8f6e91042bb32b89cc8e38... 

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Re: High latency and packet loss all over the place

Hi I’m Chris a Virgin media Tech

Could you please private message me your account number as well as address or your VM landline number. You can access my private messaging by hovering over my name. I can then run some diagnostics on your equipment and see further into your issue.





To PM just hover over my profile picture and click Send Message when the option comes up. Please don't post any of the info I've asked for in this thread as it's public

Here to help! I'm a technician helping out whilst working from home. Find out more


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