on 20-12-2021 19:58
Seems to kick off at peak times, but I never remember it being as bad as it has been for the last few weeks. Below image is what it is like every day.
Item Status Comments
Acquired Downstream Channel (Hz) | 282750000 | Locked |
Ranged Upstream Channel (Hz) | 53699969 | Locked |
Provisioning State | Online |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 282750000 | 6.6 | 40 | 256 qam | 19 |
2 | 138750000 | 7.6 | 40 | 256 qam | 1 |
3 | 146750000 | 7.4 | 40 | 256 qam | 2 |
4 | 154750000 | 7.4 | 40 | 256 qam | 3 |
5 | 162750000 | 7.5 | 40 | 256 qam | 4 |
6 | 170750000 | 7.4 | 40 | 256 qam | 5 |
7 | 178750000 | 7.3 | 40 | 256 qam | 6 |
8 | 186750000 | 7.4 | 40 | 256 qam | 7 |
9 | 194750000 | 7 | 40 | 256 qam | 8 |
10 | 202750000 | 6.9 | 40 | 256 qam | 9 |
11 | 210750000 | 6.8 | 40 | 256 qam | 10 |
12 | 218750000 | 6.9 | 40 | 256 qam | 11 |
13 | 226750000 | 6.5 | 40 | 256 qam | 12 |
14 | 234750000 | 6.5 | 40 | 256 qam | 13 |
15 | 242750000 | 6.5 | 40 | 256 qam | 14 |
16 | 250750000 | 6.1 | 40 | 256 qam | 15 |
17 | 258750000 | 6.4 | 40 | 256 qam | 16 |
18 | 266750000 | 6.8 | 40 | 256 qam | 17 |
19 | 274750000 | 6.4 | 40 | 256 qam | 18 |
20 | 290750000 | 7 | 40 | 256 qam | 20 |
21 | 298750000 | 7 | 40 | 256 qam | 21 |
22 | 306750000 | 6.8 | 40 | 256 qam | 22 |
23 | 314750000 | 7.3 | 40 | 256 qam | 23 |
24 | 322750000 | 7 | 40 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 4163 | 0 |
2 | Locked | 40.9 | 273 | 0 |
3 | Locked | 40.9 | 306 | 0 |
4 | Locked | 40.9 | 311 | 0 |
5 | Locked | 40.9 | 261 | 0 |
6 | Locked | 40.9 | 273 | 0 |
7 | Locked | 40.9 | 288 | 0 |
8 | Locked | 40.9 | 386 | 0 |
9 | Locked | 40.9 | 497 | 0 |
10 | Locked | 40.9 | 544 | 0 |
11 | Locked | 40.9 | 512 | 0 |
12 | Locked | 40.9 | 670 | 0 |
13 | Locked | 40.9 | 829 | 0 |
14 | Locked | 40.9 | 925 | 0 |
15 | Locked | 40.3 | 1202 | 0 |
16 | Locked | 40.3 | 1565 | 0 |
17 | Locked | 40.3 | 2555 | 0 |
18 | Locked | 40.9 | 2946 | 0 |
19 | Locked | 40.3 | 3695 | 0 |
20 | Locked | 40.3 | 5053 | 0 |
21 | Locked | 40.9 | 6779 | 0 |
22 | Locked | 40.3 | 9090 | 0 |
23 | Locked | 40.3 | 10388 | 0 |
24 | Locked | 40.3 | 15932 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53699969 | 43.8 | 5120 | 64 qam | 2 |
2 | 39400026 | 43.8 | 5120 | 64 qam | 4 |
3 | 46199988 | 43.8 | 5120 | 64 qam | 3 |
4 | 60299996 | 43.8 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | 7dsfd;kfoA,.iyewrkldJKDHS |
on 20-12-2021 20:27
Nothing immediately obvious in power levels, modulation, SNR or error counts, and the BQM looks to be a clear case of network congestion caused by more traffic than the network has capacity for. If this has reared up recently I suspect a possible impact of the latest work from home guidance which means that whilst that lasts there's a lot more problems for some areas, often on the upstream side of VM's network, creating latency problems that affect gamers, any Teams/Zoom/Skype types of use, and live streaming. There's not much VM can do about that, as its a result of the network not being designed for this pattern of usage, and changing that would take far longer than the current issues will probably last. VM are improving capacity all the time, but it's a long, slow technically complicated task, and not something they can suddenly accelerate or deliver to every affected area.
Of course, if it's been going on for longer, then it's just the result of VM over-selling beyond network capacity, and in that case the only reliable remedy is to find a new ISP.
on 20-12-2021 21:08
Hi Andrew,
Appreciate you taking the time to have a look. I never remember it being like this previously, even when absolutely everyone was working from home, but I also suspected this might be the case. What an absolute nightmare 😞
on 23-12-2021 09:39
Hello @MrSlowInternet,
Welcome back! Thanks for posting.
I am sorry for the issues with your broadband.
I tried locating your account but could only find a non active one, have you recently left us?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 23-12-2021 13:33
on 27-12-2021 10:24
Thanks for your reply, MrSlowInternet,
You should be able to reschedule appointment dates from your online account here: https://www.virginmedia.com/help/virgin-media-manage-engineer-appointment
However since you cancelled it, we would have to create another appointment from here or by phone whenever you are ready.
Cheers,
Corey C
on 27-12-2021 11:47
on 29-12-2021 15:23
I'd be happy to rebook an appointment for you for early next year when your isolation period has finished. I shall send you a private message now to obtain the details required 🙂
Kind regards,
Serena