High Ping Spikes

[drix56]

Hi,

Wondering if anyone can help me with a latency issue ive been having for weeks now. Tried contacting virgin numerous times about high ping spikes / packet loss but not got any help they just seem to ask the usual is the broadband speed ok and basically just do a router reset. I decided to do a broadband quality monitor over the last day and see what it showed. As you can see it seems to be perfectly fine through the night and then be terrible from 10am onwards. Im guessing its over congestion in the area but other than that i have no idea. I have a 500mb/s connection which I use to game and obviously when im getting these ping spikes makes alot of games unplayable.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3ecb98e8fba911d2bf44bac9e386e1533b... 

Anyone got any ideas?

Thanks,

Dean 

[Lee_R]

Hi drix56

I have re-sent my previous email. 

I hope to have a response by close of play today.  If not, I will escalate.

Regards

Lee

[drix56]

Hey Lee, 

Thanks for looking into this really appreciate the help having no luck getting anywhere when I call up

[Lee_R]

Hi @drix56

I have received a response from the field.  I am going to send you a quick private message.

Regards

Lee_R