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pmit
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Hi please help

Hi

Im a M500 customer and im only getting on average 90 - 97 mbps

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pmit
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Message 2 of 23
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Re: Hi please help

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pmit
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Re: Hi please help

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pmit
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Re: Hi please help

13310000000.938256 qam25
22030000000.738256 qam9
32110000000.538256 qam10
42190000000.538256 qam11
52270000000.538256 qam12
62350000000.538256 qam13
72430000000.438256 qam14
82510000000.538256 qam15
92590000000.238256 qam16
102670000000.438256 qam17
112750000000.438256 qam18
122830000000.538256 qam19
132910000000.238256 qam20
142990000000.538256 qam21
153070000000.238256 qam22
163150000000.738256 qam23
173230000000.538256 qam24
183710000001.238256 qam26
19379000000138256 qam27
20387000000138256 qam28
21395000000138256 qam29
22403000000138256 qam30
234110000000.938256 qam31
244190000000.538256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.940
2Locked38.950
3Locked38.960
4Locked38.960
5Locked38.950
6Locked38.950
7Locked38.930
8Locked38.950
9Locked38.640
10Locked38.640
11Locked38.650
12Locked38.650
13Locked38.960
14Locked38.960
15Locked38.6170
16Locked38.950
17Locked38.900
18Locked38.600
19Locked38.660
20Locked38.650
21Locked38.930
22Locked38.970
23Locked38.670
24Locked38.960
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conman33158
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Re: Hi please help

Are you testing wired or wireless? You need to test with a direct connection with Cat 5e cable or better straight from PC to the Hub using a 1Gbps network card.

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Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
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My Broadband Ping - conman33158
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pmit
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Message 6 of 23
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Re: Hi please help

Hi

I am wired and have cat 5e cables from my pc 2.5G Gigabit Ethernet

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MikeRobbo
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Alessandro Volta
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Message 7 of 23
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Re: Hi please help

What speeds do you get at >>  SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

Then immediately after …

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Message 8 of 23
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Re: Hi please help

A bit more information is required, please post the following ...

Please do this before posting the Hub Data

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Message 9 of 23
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Re: Hi please help

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again.

Use one post for each tab if you wish.

Please do not use screen shots.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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pmit
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Message 10 of 23
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Re: Hi please help

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