Help with connection please

[danbottomburp]

I have been getting frequent drop outs on this connection, they last for a few seconds and then its fine again, was way worse on the first day of activation, have some what improved but still getting them

If you need more info then please let me know

Here are the logs 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200021	43.3	5120	64 qam	3
2	39400000	43.3	5120	64 qam	4
3	32600141	43	5120	64 qam	5
4	25800000	43.3	5120	16 qam	6

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	4	0
2	ATDMA	0	0	18	0
3	ATDMA	0	0	22	0
4	ATDMA	0	0	50	0

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6.5	38	256 qam	25
2	203000000	7.5	38	256 qam	9
3	211000000	7.4	38	256 qam	10
4	219000000	7.5	38	256 qam	11
5	227000000	7.4	38	256 qam	12
6	235000000	7	38	256 qam	13
7	243000000	6.4	38	256 qam	14
8	251000000	6.4	38	256 qam	15
9	259000000	6.6	38	256 qam	16
10	267000000	6.9	38	256 qam	17
11	275000000	6.8	40	256 qam	18
12	283000000	6.8	38	256 qam	19
13	291000000	6.5	38	256 qam	20
14	299000000	6.9	38	256 qam	21
15	307000000	6.8	38	256 qam	22
16	315000000	6.9	38	256 qam	23
17	323000000	6.5	38	256 qam	24
18	339000000	6.6	38	256 qam	26
19	347000000	7	38	256 qam	27
20	355000000	6.9	40	256 qam	28
21	363000000	6.5	38	256 qam	29
22	371000000	6.5	38	256 qam	30
23	379000000	6.8	38	256 qam	31
24	387000000	6.5	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	232862	50953
2	Locked	38.9	5903732	210867
3	Locked	38.9	4886404	158376
4	Locked	38.9	3989087	129327
5	Locked	38.9	3573655	114421
6	Locked	38.9	3054676	106218
7	Locked	38.9	2776241	102575
8	Locked	38.9	2413458	94991
9	Locked	38.9	1797151	82634
10	Locked	38.9	1347535	75212
11	Locked	40.3	1081369	71400
12	Locked	38.9	879635	67615
13	Locked	38.9	747889	64711
14	Locked	38.9	574190	62143
15	Locked	38.9	447590	58314
16	Locked	38.9	362570	56093
17	Locked	38.9	302296	52866
18	Locked	38.9	201156	48319
19	Locked	38.9	169546	46854
20	Locked	40.9	155465	43930
21	Locked	38.9	150603	42902
22	Locked	38.9	147597	41399
23	Locked	38.6	137150	39645
24	Locked	38.9	119568	36468

[danbottomburp]

Ah yes the same 0800 number that is telling me there are no issues when there definitely are, there are still issues today and that number says "No issues"

This is a joke i am not prepared to take part in anymore, i have gone to the Ombudsman to get the contract cancelled and compensation paid 

A terrible mistake on my part going to this incompetent joke outfit

[danbottomburp]

Day 11 with no internet, i make that 88 quid so far

[Vikki_M]

Hi @danbottomburp

I am very sorry this issue is still ongoing. I have had a look at things from our side and the estimated fix time for the area issue is now showing as 25th February at 9am.

This may cause your broadband and Virgin TV services to be intermittent.

We are working hard to fix this and apologise for any inconvenience that may be caused in the meantime. 

All the details on our auto compensation scheme can be found here

[danbottomburp]

That will be 128 quid then, thanks 

[danbottomburp]

Day 12 Still no internet, posting here for clarity when Virgin try and pull a fast one 

[danbottomburp]

Day 14 and still no internet but at least i have been informed the engineers are working hard, working hard for 14 days and still not fixed, must be a monumental issue /s

[danbottomburp]

Is Virgin Media trolling me? this has been two weeks now and i have had completely unusable internet, not a few hours or a day or two but two weeks! this has to be the easiest way possible to cancel my contract?

Surely i am entitled to significant compensation?? 

[danbottomburp]

Day 16 and no internet, the status pages are showing no issues, the 0800 number is telling me everything is fine, the Virgin media app is saying its all great but its definitely NOT

I was given a engineer appointment for today but that has been cancelled by someone and i know why, there are issues, well who would have though? certainly not Virgin media 

Day 16, let that sink in, not a day or two or even a week, but SIXTEEN days with no service, i notice they didn't forget the important things though like generating my bill, i am so glad their priorities are still in order

[danbottomburp]

25th Feb at 9am been and gone, still not fixed! 

[danbottomburp]

Day 17 and no service, i hope they haven't exhausted these "extremely hard workers" i keep getting told about, haven't seen a single Virgin media van in the area though, not a single one but i am very happy i am told its not a big deal the fix has still not appeared after 17 days