on 26-01-2022 09:56
I have been getting frequent drop outs on this connection, they last for a few seconds and then its fine again, was way worse on the first day of activation, have some what improved but still getting them
If you need more info then please let me know
Here are the logs
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200021 | 43.3 | 5120 | 64 qam | 3 |
2 | 39400000 | 43.3 | 5120 | 64 qam | 4 |
3 | 32600141 | 43 | 5120 | 64 qam | 5 |
4 | 25800000 | 43.3 | 5120 | 16 qam | 6 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 4 | 0 |
2 | ATDMA | 0 | 0 | 18 | 0 |
3 | ATDMA | 0 | 0 | 22 | 0 |
4 | ATDMA | 0 | 0 | 50 | 0 |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 6.5 | 38 | 256 qam | 25 |
2 | 203000000 | 7.5 | 38 | 256 qam | 9 |
3 | 211000000 | 7.4 | 38 | 256 qam | 10 |
4 | 219000000 | 7.5 | 38 | 256 qam | 11 |
5 | 227000000 | 7.4 | 38 | 256 qam | 12 |
6 | 235000000 | 7 | 38 | 256 qam | 13 |
7 | 243000000 | 6.4 | 38 | 256 qam | 14 |
8 | 251000000 | 6.4 | 38 | 256 qam | 15 |
9 | 259000000 | 6.6 | 38 | 256 qam | 16 |
10 | 267000000 | 6.9 | 38 | 256 qam | 17 |
11 | 275000000 | 6.8 | 40 | 256 qam | 18 |
12 | 283000000 | 6.8 | 38 | 256 qam | 19 |
13 | 291000000 | 6.5 | 38 | 256 qam | 20 |
14 | 299000000 | 6.9 | 38 | 256 qam | 21 |
15 | 307000000 | 6.8 | 38 | 256 qam | 22 |
16 | 315000000 | 6.9 | 38 | 256 qam | 23 |
17 | 323000000 | 6.5 | 38 | 256 qam | 24 |
18 | 339000000 | 6.6 | 38 | 256 qam | 26 |
19 | 347000000 | 7 | 38 | 256 qam | 27 |
20 | 355000000 | 6.9 | 40 | 256 qam | 28 |
21 | 363000000 | 6.5 | 38 | 256 qam | 29 |
22 | 371000000 | 6.5 | 38 | 256 qam | 30 |
23 | 379000000 | 6.8 | 38 | 256 qam | 31 |
24 | 387000000 | 6.5 | 38 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 232862 | 50953 |
2 | Locked | 38.9 | 5903732 | 210867 |
3 | Locked | 38.9 | 4886404 | 158376 |
4 | Locked | 38.9 | 3989087 | 129327 |
5 | Locked | 38.9 | 3573655 | 114421 |
6 | Locked | 38.9 | 3054676 | 106218 |
7 | Locked | 38.9 | 2776241 | 102575 |
8 | Locked | 38.9 | 2413458 | 94991 |
9 | Locked | 38.9 | 1797151 | 82634 |
10 | Locked | 38.9 | 1347535 | 75212 |
11 | Locked | 40.3 | 1081369 | 71400 |
12 | Locked | 38.9 | 879635 | 67615 |
13 | Locked | 38.9 | 747889 | 64711 |
14 | Locked | 38.9 | 574190 | 62143 |
15 | Locked | 38.9 | 447590 | 58314 |
16 | Locked | 38.9 | 362570 | 56093 |
17 | Locked | 38.9 | 302296 | 52866 |
18 | Locked | 38.9 | 201156 | 48319 |
19 | Locked | 38.9 | 169546 | 46854 |
20 | Locked | 40.9 | 155465 | 43930 |
21 | Locked | 38.9 | 150603 | 42902 |
22 | Locked | 38.9 | 147597 | 41399 |
23 | Locked | 38.6 | 137150 | 39645 |
24 | Locked | 38.9 | 119568 | 36468 |
on 26-01-2022 11:22
Far too many T3 errors and PostRS errors, suggesting noise ingress on the line. Reboot the Hub and check the PostRS errors and if they rise quickly, there is a problem. VM will need to send a technician to sort this out.
I would suggest you also setup a BQM here www.thinkbroadband.com/ping This will record the status of the incoming circuit.
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on 26-01-2022 11:59
I have just set up the BQM
This is the live link -
https://www.thinkbroadband.com/broadband/monitoring/quality/share/7e694216ffa7dcd90bc617e903d9c8b6ab...
I will leave it for a few hours
27-01-2022 07:51 - edited 27-01-2022 07:53
Rebooted Hub and left that monitor running for quite some time now, can anyone tell me if i need to be getting an engineer please?
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 6.5 | 38 | 256 qam | 25 |
2 | 203000000 | 7.5 | 40 | 256 qam | 9 |
3 | 211000000 | 7.5 | 40 | 256 qam | 10 |
4 | 219000000 | 7.5 | 40 | 256 qam | 11 |
5 | 227000000 | 7.4 | 38 | 256 qam | 12 |
6 | 235000000 | 7 | 38 | 256 qam | 13 |
7 | 243000000 | 6.4 | 38 | 256 qam | 14 |
8 | 251000000 | 6.5 | 38 | 256 qam | 15 |
9 | 259000000 | 6.8 | 38 | 256 qam | 16 |
10 | 267000000 | 7 | 38 | 256 qam | 17 |
11 | 275000000 | 6.9 | 40 | 256 qam | 18 |
12 | 283000000 | 6.9 | 40 | 256 qam | 19 |
13 | 291000000 | 6.6 | 38 | 256 qam | 20 |
14 | 299000000 | 6.9 | 38 | 256 qam | 21 |
15 | 307000000 | 6.9 | 40 | 256 qam | 22 |
16 | 315000000 | 6.9 | 38 | 256 qam | 23 |
17 | 323000000 | 6.5 | 38 | 256 qam | 24 |
18 | 339000000 | 6.8 | 38 | 256 qam | 26 |
19 | 347000000 | 7 | 38 | 256 qam | 27 |
20 | 355000000 | 6.9 | 40 | 256 qam | 28 |
21 | 363000000 | 6.5 | 38 | 256 qam | 29 |
22 | 371000000 | 6.5 | 40 | 256 qam | 30 |
23 | 379000000 | 6.6 | 38 | 256 qam | 31 |
24 | 387000000 | 6.5 | 38 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 4785 | 341 |
2 | Locked | 40.3 | 1100071 | 2115 |
3 | Locked | 40.3 | 805030 | 1759 |
4 | Locked | 40.3 | 590192 | 1573 |
5 | Locked | 38.9 | 497140 | 1445 |
6 | Locked | 38.9 | 386663 | 1346 |
7 | Locked | 38.9 | 324605 | 1295 |
8 | Locked | 38.9 | 242777 | 1185 |
9 | Locked | 38.9 | 147555 | 1000 |
10 | Locked | 38.9 | 93062 | 847 |
11 | Locked | 40.3 | 63473 | 759 |
12 | Locked | 40.3 | 44554 | 673 |
13 | Locked | 38.9 | 32953 | 609 |
14 | Locked | 38.9 | 20875 | 552 |
15 | Locked | 40.3 | 13265 | 496 |
16 | Locked | 38.9 | 9796 | 444 |
17 | Locked | 38.9 | 7332 | 386 |
18 | Locked | 38.9 | 3626 | 319 |
19 | Locked | 38.9 | 2642 | 296 |
20 | Locked | 40.3 | 2425 | 260 |
21 | Locked | 38.9 | 2335 | 233 |
22 | Locked | 40.3 | 2236 | 222 |
23 | Locked | 38.6 | 2093 | 201 |
24 | Locked | 38.9 | 1769 | 177 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200093 | 44.8 | 5120 | 64 qam | 3 |
2 | 39399952 | 44.8 | 5120 | 64 qam | 4 |
3 | 32600098 | 45 | 5120 | 64 qam | 5 |
4 | 25800000 | 44 | 5120 | 32 qam | 6 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 29-01-2022 08:31
Ok so i have noticed fewer dropouts but it is still happening just nowhere near as much, here are my router stats after a reboot the other day when asked to
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 6.9 | 40 | 256 qam | 25 |
2 | 203000000 | 8.3 | 40 | 256 qam | 9 |
3 | 211000000 | 8.1 | 40 | 256 qam | 10 |
4 | 219000000 | 8 | 40 | 256 qam | 11 |
5 | 227000000 | 8 | 38 | 256 qam | 12 |
6 | 235000000 | 7.5 | 38 | 256 qam | 13 |
7 | 243000000 | 6.9 | 38 | 256 qam | 14 |
8 | 251000000 | 7 | 38 | 256 qam | 15 |
9 | 259000000 | 7.4 | 38 | 256 qam | 16 |
10 | 267000000 | 7.5 | 40 | 256 qam | 17 |
11 | 275000000 | 7.4 | 40 | 256 qam | 18 |
12 | 283000000 | 7.3 | 40 | 256 qam | 19 |
13 | 291000000 | 7 | 38 | 256 qam | 20 |
14 | 299000000 | 7.3 | 38 | 256 qam | 21 |
15 | 307000000 | 7.3 | 40 | 256 qam | 22 |
16 | 315000000 | 7.3 | 38 | 256 qam | 23 |
17 | 323000000 | 6.9 | 38 | 256 qam | 24 |
18 | 339000000 | 7 | 38 | 256 qam | 26 |
19 | 347000000 | 7.4 | 40 | 256 qam | 27 |
20 | 355000000 | 7.1 | 40 | 256 qam | 28 |
21 | 363000000 | 6.8 | 40 | 256 qam | 29 |
22 | 371000000 | 6.8 | 40 | 256 qam | 30 |
23 | 379000000 | 7 | 38 | 256 qam | 31 |
24 | 387000000 | 6.8 | 38 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 28888 | 1290 |
2 | Locked | 40.3 | 1398005 | 4485 |
3 | Locked | 40.3 | 1039955 | 3797 |
4 | Locked | 40.3 | 781113 | 3500 |
5 | Locked | 38.9 | 669458 | 3319 |
6 | Locked | 38.9 | 532184 | 3181 |
7 | Locked | 38.9 | 453808 | 3074 |
8 | Locked | 38.9 | 351230 | 2907 |
9 | Locked | 38.9 | 232642 | 2658 |
10 | Locked | 40.3 | 162757 | 2503 |
11 | Locked | 40.3 | 122751 | 2266 |
12 | Locked | 40.3 | 96471 | 2109 |
13 | Locked | 38.9 | 79141 | 2006 |
14 | Locked | 38.9 | 60143 | 1898 |
15 | Locked | 40.3 | 47268 | 1733 |
16 | Locked | 38.9 | 40409 | 1585 |
17 | Locked | 38.6 | 34591 | 1403 |
18 | Locked | 38.9 | 25597 | 1189 |
19 | Locked | 40.3 | 22019 | 1029 |
20 | Locked | 40.3 | 19696 | 926 |
21 | Locked | 40.3 | 18390 | 817 |
22 | Locked | 40.3 | 16966 | 774 |
23 | Locked | 38.6 | 15546 | 680 |
24 | Locked | 38.9 | 13481 | 574 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 45.5 | 5120 | 64 qam | 3 |
2 | 39400000 | 46.3 | 5120 | 64 qam | 4 |
3 | 32599986 | 47.3 | 5120 | 32 qam | 5 |
4 | 25800000 | 48.8 | 5120 | 16 qam | 6 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
Time Priority Description
29/01/2022 08:18:18 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/01/2022 03:07:55 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/01/2022 10:56:23 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/01/2022 08:54:56 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Can someone please let me know if i need an engineer?
on 31-01-2022 07:46
So i have had the BQM running for a few days now, the link is posted above if you would like to see that, still getting occasional dropouts and the Errors have returned in a big way too
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 7 | 40 | 256 qam | 25 |
2 | 203000000 | 8.4 | 40 | 256 qam | 9 |
3 | 211000000 | 8.3 | 40 | 256 qam | 10 |
4 | 219000000 | 8.3 | 40 | 256 qam | 11 |
5 | 227000000 | 8.1 | 38 | 256 qam | 12 |
6 | 235000000 | 7.6 | 38 | 256 qam | 13 |
7 | 243000000 | 7 | 38 | 256 qam | 14 |
8 | 251000000 | 7 | 38 | 256 qam | 15 |
9 | 259000000 | 7.4 | 38 | 256 qam | 16 |
10 | 267000000 | 7.5 | 40 | 256 qam | 17 |
11 | 275000000 | 7.5 | 40 | 256 qam | 18 |
12 | 283000000 | 7.5 | 40 | 256 qam | 19 |
13 | 291000000 | 7.1 | 38 | 256 qam | 20 |
14 | 299000000 | 7.4 | 38 | 256 qam | 21 |
15 | 307000000 | 7.4 | 40 | 256 qam | 22 |
16 | 315000000 | 7.4 | 38 | 256 qam | 23 |
17 | 323000000 | 7 | 38 | 256 qam | 24 |
18 | 339000000 | 7.3 | 38 | 256 qam | 26 |
19 | 347000000 | 7.5 | 40 | 256 qam | 27 |
20 | 355000000 | 7.4 | 40 | 256 qam | 28 |
21 | 363000000 | 7 | 40 | 256 qam | 29 |
22 | 371000000 | 6.9 | 40 | 256 qam | 30 |
23 | 379000000 | 7.3 | 38 | 256 qam | 31 |
24 | 387000000 | 7 | 38 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 28910 | 1290 |
2 | Locked | 40.3 | 1398038 | 4485 |
3 | Locked | 40.3 | 1040023 | 3797 |
4 | Locked | 40.3 | 781209 | 3526 |
5 | Locked | 38.9 | 670618 | 3323 |
6 | Locked | 38.9 | 535942 | 3209 |
7 | Locked | 38.9 | 457008 | 3103 |
8 | Locked | 38.9 | 351679 | 2924 |
9 | Locked | 38.9 | 232753 | 2658 |
10 | Locked | 40.3 | 162816 | 2503 |
11 | Locked | 40.3 | 122790 | 2266 |
12 | Locked | 40.3 | 96521 | 2109 |
13 | Locked | 38.9 | 79218 | 2006 |
14 | Locked | 38.9 | 60254 | 1898 |
15 | Locked | 40.3 | 47303 | 1733 |
16 | Locked | 38.9 | 40441 | 1585 |
17 | Locked | 38.9 | 34617 | 1403 |
18 | Locked | 38.6 | 25621 | 1189 |
19 | Locked | 40.3 | 22057 | 1029 |
20 | Locked | 40.3 | 19744 | 926 |
21 | Locked | 40.3 | 18430 | 817 |
22 | Locked | 40.9 | 17004 | 774 |
23 | Locked | 38.9 | 15571 | 680 |
24 | Locked | 38.9 | 13510 | 574 |
Please advice on if i need an engineer
on 31-01-2022 07:53
pre and post rs errors are a mess - you can check all coax connections are tight but - yes - i would guess you need a tech to sort that out - wait for VM to get to the thread they will book someone
on 02-02-2022 13:49
Hi @danbottomburp, thanks for your post although I'm really sorry you're having connection problems.
Apologies for the delay in getting back to you, but it appears you've already got things moving on this by giving us a call.
Please let me know if you need any further help once the technician has visited you!
Many thanks
on 08-02-2022 07:03
Well i thought everything was sorted but checking my BQM over last few days it appears not all is good at all
Here is the link -
https://www.thinkbroadband.com/broadband/monitoring/quality/share/ac34fd4c9281748e838a5f353a78c05971...
@Tom_W1
on 10-02-2022 14:49
Hi danbottomburp,
Thanks for your post and welcome back to the community!
Sorry to see you're facing further issues with your service.
Currently our Field team have raised an area fault that has as estimated fix time of around 6PM today.
You can use our website link for reference.
Our team will work as efficient as possible to get that sorted for you.
Let us know how your service is once the ticket has been resolved.
Cheers,