Help, Painfully slow wired speeds and wifi

[Lil-Squabbit]

Just started over the last few days.

Have tried rebooting the hub twice, but nothing seems to work.

Checked the Virgin website for issues in the area, but all I get is "We can’t connect to the broadband kit in your home" and a button to "contact us"

I think our hub maybe faulty as I also noticed the WPS does not work either, and yes I looked under the hood and can see that WPS is enabled in the hubs settings.

[Lil-Squabbit]

This is my actual speed from my hub to my pc (hardwired not Wi-Fi) and I'm on the 1Gb package!

[jbrennand]

Is your Hub in modem mode by any chance ?

Can you do this...

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Post up your Hub/network connection details in the format below and someone will check to see if there is a problem there.  In your browser’s URL type in 192.168.0.1 if in router mode or 192.168.100.1 if in modem mode. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.

Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality

[carl_pearce]

Try in safe mode with networking to rule out software issues:

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-10-in-safe-mode-with-networking/

[David_Bn]

Good Morning @Lil-Squabbit, thanks for your post and welcome back to our Community Forums!

Sorry to hear of the issues experienced with the speed of the service to the device, degrading from that being delivered to the property.

Can you please address the recent responses to your post to see if this can help us get to the bottom of the overall issue at play?

Thanks

David_Bn