on 29-08-2021 10:58
We had Virgin Broadband (Oomph) installed late June & whilst we are seeing speeds at times around the 630 mbs stated my Macbook Pro will show 30mbs & this is only rectified by switching the WIFI on & off then it shows the higher speed and this is something I have to repeat at least daily ,I have tried rebooting the hub but this still continues.
on 29-08-2021 11:33
Potentially a power/noise problem on the broadband side of things. Connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time. Then we can check for any obvious problems with power, noise or error counts, if there's obvious problems the staff can book a technician.
If all that sounds too difficult, then there's always the on-line help, and VM's world famous telephone support.
on 29-08-2021 14:29
Unfortunately I cannt get into the hub settings with the settings password underneath the Hub 4
on 29-08-2021 17:43
managed to get required information
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | 5.199997 | 40.366287 | QAM256 | 25 |
1 | 139000000 | 6.800003 | 40.366287 | QAM256 | 1 |
5 | 171000000 | 5.400002 | 40.366287 | QAM256 | 5 |
6 | 179000000 | 5.300003 | 40.366287 | QAM256 | 6 |
8 | 195000000 | 5.199997 | 40.366287 | QAM256 | 8 |
9 | 203000000 | 5.000000 | 40.366287 | QAM256 | 9 |
10 | 211000000 | 4.599998 | 40.366287 | QAM256 | 10 |
13 | 235000000 | 3.900002 | 40.366287 | QAM256 | 13 |
14 | 243000000 | 4.199997 | 40.366287 | QAM256 | 14 |
15 | 251000000 | 4.300003 | 40.366287 | QAM256 | 15 |
16 | 259000000 | 4.699997 | 40.366287 | QAM256 | 16 |
17 | 267000000 | 4.800003 | 40.366287 | QAM256 | 17 |
18 | 275000000 | 5.000000 | 40.946209 | QAM256 | 18 |
19 | 283000000 | 4.800003 | 40.946209 | QAM256 | 19 |
20 | 291000000 | 4.699997 | 40.946209 | QAM256 | 20 |
21 | 299000000 | 4.699997 | 40.366287 | QAM256 | 21 |
22 | 307000000 | 5.000000 | 40.366287 | QAM256 | 22 |
23 | 315000000 | 5.199997 | 40.366287 | QAM256 | 23 |
24 | 323000000 | 5.400002 | 40.366287 | QAM256 | 24 |
26 | 371000000 | 4.699997 | 40.366287 | QAM256 | 26 |
27 | 379000000 | 4.699997 | 40.366287 | QAM256 | 27 |
28 | 387000000 | 4.599998 | 40.366287 | QAM256 | 28 |
29 | 395000000 | 4.699997 | 40.366287 | QAM256 | 29 |
30 | 403000000 | 4.699997 | 40.366287 | QAM256 | 30 |
31 | 411000000 | 4.699997 | 40.366287 | QAM256 | 31 |
32 | 419000000 | 4.699997 | 40.366287 | QAM256 | 32 |
33 | 427000000 | 4.800003 | 40.366287 | QAM256 | 33 |
34 | 435000000 | 4.900002 | 40.366287 | QAM256 | 34 |
35 | 443000000 | 5.000000 | 40.366287 | QAM256 | 35 |
36 | 451000000 | 5.099998 | 40.366287 | QAM256 | 36 |
37 | 459000000 | 5.099998 | 40.366287 | QAM256 | 37 |
38 | 467000000 | 5.000000 | 40.366287 | QAM256 | 38 |
3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 40.366287 | 0 | 0 |
1 | Locked | 40.366287 | 0 | 0 |
5 | Locked | 40.366287 | 0 | 0 |
6 | Locked | 40.366287 | 0 | 0 |
8 | Locked | 40.366287 | 0 | 0 |
9 | Locked | 40.366287 | 0 | 0 |
10 | Locked | 40.366287 | 0 | 0 |
13 | Locked | 40.366287 | 0 | 0 |
14 | Locked | 40.366287 | 0 | 0 |
15 | Locked | 40.366287 | 0 | 0 |
16 | Locked | 40.366287 | 0 | 0 |
17 | Locked | 40.366287 | 0 | 0 |
18 | Locked | 40.946209 | 0 | 0 |
19 | Locked | 40.946209 | 0 | 0 |
20 | Locked | 40.946209 | 0 | 0 |
21 | Locked | 40.366287 | 0 | 0 |
22 | Locked | 40.366287 | 0 | 0 |
23 | Locked | 40.366287 | 0 | 0 |
24 | Locked | 40.366287 | 0 | 0 |
26 | Locked | 40.366287 | 0 | 0 |
27 | Locked | 40.366287 | 0 | 0 |
28 | Locked | 40.366287 | 0 | 0 |
29 | Locked | 40.366287 | 0 | 0 |
30 | Locked | 40.366287 | 0 | 0 |
31 | Locked | 40.366287 | 0 | 0 |
32 | Locked | 40.366287 | 0 | 0 |
33 | Locked | 40.366287 | 0 | 0 |
34 | Locked | 40.366287 | 0 | 0 |
35 | Locked | 40.366287 | 0 | 0 |
36 | Locked | 40.366287 | 0 | 0 |
37 | Locked | 40.366287 | 0 | 0 |
38 | Locked | 40.366287 | 0 | 0 |
on 29-08-2021 17:44
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 47.000000 | 5120 KSym/sec | 64QAM | 3 |
2 | 46200000 | 47.000000 | 5120 KSym/sec | 64QAM | 1 |
3 | 25800000 | 47.250000 | 5120 KSym/sec | 64QAM | 4 |
4 | 39400000 | 47.000000 | 5120 KSym/sec | 64QAM | 2 |
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
Network Log
Time Priority Description
Tue Jul 13 17:40:01 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Jul 14 01:58:36 2021 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Jul 14 14:42:23 2021 | 4 | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Jul 14 14:42:25 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Jul 14 18:08:45 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Jul 14 19:34:52 2021 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Jul 16 17:24:38 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Jul 16 17:25:03 2021 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun Jul 18 13:45:51 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Jul 24 03:31:53 2021 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Jul 24 18:26:33 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun Jul 25 01:33:38 2021 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun Jul 25 06:12:48 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Jul 28 06:26:33 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Jul 29 19:29:22 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Jul 31 18:26:34 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Aug 3 07:22:33 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Aug 4 06:26:34 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Aug 5 09:40:54 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 7 18:26:34 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 9 18:39:35 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Aug 11 06:26:35 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Aug 11 22:03:19 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Aug 12 18:31:59 2021 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Aug 12 20:50:39 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Aug 12 20:51:04 2021 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Aug 13 16:41:16 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Aug 13 18:56:36 2021 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Jan 1 00:01:19 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 08:18:59 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 08:19:24 2021 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Jan 1 00:01:19 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 08:38:48 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 08:39:14 2021 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Jan 1 00:01:20 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 09:04:05 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Aug 14 09:04:31 2021 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun Aug 15 20:00:31 2021 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun Aug 15 22:28:12 2021 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 16 07:45:27 2021 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 23 02:41:03 2021 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Jan 1 00:01:22 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Aug 24 14:47:27 2021 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue Aug 24 14:47:53 2021 | 5 | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 29-08-2021 18:00
Due to a firmware fail by VM, the downstream errors are not reporting, that may hide something, but you also appear to be missing the DOCSIS 3.1 channel, and the network log has a number of messages with the sinister sounding "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW" - not that I can tell you what that means in English.
I'll mark this for forum staff to take a look and advise.
on 29-08-2021 18:45
thanks very much for your help with this
on 30-08-2021 08:17
Hello @Pidge22,
Welcome back to the community page, thank you for posting on here.
I am sorry to see that your Wi-Fi is not working.
I would love to try and help you with this, I will send you a private message so I can investigate this.
Please look out for a plum envelope at the top right or your page.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 30-08-2021 12:49
Have replied to PM thanks
on 31-08-2021 09:32
Hello @Pidge22,
I have just seen this now thank you 🙂
I have booked an engineer visit for you, you can check this on your online account.
Please let me know if this date and time is okay for you, this was the earliest booking I could book for you.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide