Virgin Media Community

[iveivan]

Having to restart my HUB 4 everyday, sometimes twice to get it working at 1 Gig speed.

I do check for what I am paying for, sometimes is 60 megs, 100 megs

What is going on Virgin Media??

I am basically paying 1 gig and not receiving the speeds, not even half many times.

[Richw1982]

What are you getting on RealSpeed - SamKnows

also post your Upstream and Downstream levels so we can see if its in spec. or if anything stands out

[iveivan]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	411000000	6.5	37.4	QAM256	1
2	419000000	6.2	39	QAM256	2
3	427000000	5.6	38.6	QAM256	3
4	435000000	5.3	38.6	QAM256	4
5	443000000	5	34.5	QAM256	5
6	451000000	4.6	37.6	QAM256	6
7	459000000	4.7	38.6	QAM256	7
8	467000000	4.5	37.6	QAM256	8
9	475000000	5.1	37.4	QAM256	9
10	483000000	5.6	37.6	QAM256	10
11	491000000	5.8	37.6	QAM256	11
12	499000000	5.7	38.6	QAM256	12
13	507000000	6	38.6	QAM256	13
14	515000000	5.8	39	QAM256	14
15	523000000	6	38.6	QAM256	15
16	531000000	6.2	38.6	QAM256	16
17	539000000	6.4	38.6	QAM256	17
18	547000000	6.5	38.6	QAM256	18
19	555000000	6.8	39	QAM256	19
20	563000000	6.8	39	QAM256	20
21	571000000	6.9	39	QAM256	21
22	579000000	6.8	38.6	QAM256	22
23	587000000	6.9	38.6	QAM256	23
24	595000000	6.9	38.6	QAM256	24
25	603000000	6.7	37.6	QAM256	25
26	611000000	6.3	38.6	QAM256	26
27	619000000	6.1	38.6	QAM256	27
28	627000000	5.9	37.6	QAM256	28
29	635000000	5.9	37.6	QAM256	29
30	643000000	5.5	37.4	QAM256	30
31	651000000	5.6	37.6	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.355988	3038345	0
2	Locked	38.983261	1518431	0
3	Locked	38.605377	2779773	0
4	Locked	38.605377	2736617	0
5	Locked	34.483570	4469145	657272
6	Locked	37.636276	1565426	0
7	Locked	38.605377	2737321	0
8	Locked	37.636276	2721614	0
9	Locked	37.355988	1574185	0
10	Locked	37.636276	1451622	0
11	Locked	37.636276	2597917	0
12	Locked	38.605377	4	0
13	Locked	38.605377	1	0
14	Locked	38.983261	0	0
15	Locked	38.605377	3	0
16	Locked	38.605377	4	0
17	Locked	38.605377	6	0
18	Locked	38.605377	293533	0
19	Locked	38.983261	3	0
20	Locked	38.983261	60757	0
21	Locked	38.983261	1	0
22	Locked	38.605377	8	0
23	Locked	38.605377	4	0
24	Locked	38.605377	6	0
25	Locked	37.636276	4	0
26	Locked	38.605377	10	0
27	Locked	38.605377	12	0
28	Locked	37.636276	11	0
29	Locked	37.636276	8	0
30	Locked	37.355988	10	0
31	Locked	37.636276	11	0

3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

728

3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

40

6.3

225661343

0

[iveivan]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	41.8	5120 KSym/sec	16QAM	4
2	46200000	41.8	5120 KSym/sec	64QAM	3
3	53700000	42.3	5120 KSym/sec	64QAM	2
4	60300000	42.8	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[iveivan]

SamSpeed https://prnt.sc/140onks

Right now getting 100 megs on my wired connection.

[Andrew-G]

Looks like a noise problem on downstream channel 5.  I've marked that post for forum staff to advise, they'll book a technician if needed.

[Robert_P]

Hello iveivan

I'm going to send you a Private Message to get some more details form you to arrange a visit.

Looking forward to hearing back form you.

Rob

[Robert_P]

Thank you for confirming the requested information iveivan, I have made the arrangements for a technicians to visit at the next available time.

You can find the details of the appointment here or by logging into your online account. Please let me know if there are any individuals shielding in the property or if the appointment date and time aren't convenient for you and I can look to change these.

Rob

[iveivan]

I cannot find any appointment on my acount, where is it please?

[Robert_P]

If you log into your online account you can find the date and time in 'My Account - Track My Order'

Rob