HUB 3 LEVELS / faults??

[Tracy89745]

Hi guys ,

I posted this on the wrong TOPIC and needed to know if anyone could tell me if there is any faults or issue with my HUB 3 / Internet Connection.

If so please reply so i can inform VIRGIN MEDIA ASAP.

For context , my son had a issue back in Feb and this issue stopped and now it has re-appeared. He is autistic and has needs , one of these are mainly gaming so that he has time to relax so i need to know if there is a issue because he thinks there might be one again.

I am aware that I am on VM200 , he says that should be a 200 Mbps Download / 21 Mbps Upload Speed.

Stats are as follows:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	691000000	3.5	38	256 qam	36
2	507000000	3.2	38	256 qam	13
3	515000000	3	38	256 qam	14
4	523000000	3	37	256 qam	15
5	531000000	3.2	38	256 qam	16
6	539000000	3	37	256 qam	17
7	547000000	2.9	37	256 qam	18
8	555000000	2.7	37	256 qam	19
9	563000000	2.9	37	256 qam	20
10	571000000	3.2	37	256 qam	21
11	579000000	3	38	256 qam	22
12	587000000	2.7	37	256 qam	23
13	595000000	2.7	38	256 qam	24
14	603000000	2.9	37	256 qam	25
15	611000000	2.7	38	256 qam	26
16	619000000	3.2	38	256 qam	27
17	627000000	3.2	38	256 qam	28
18	635000000	3.5	37	256 qam	29
19	643000000	3.5	38	256 qam	30
20	651000000	3.5	38	256 qam	31
21	659000000	3.7	38	256 qam	32
22	667000000	3.9	38	256 qam	33
23	675000000	4	38	256 qam	34
24	683000000	3.9	38	256 qam	35

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	0	0
2	Locked	38.6	7	0
3	Locked	38.6	7	0
4	Locked	37.3	7	0
5	Locked	38.6	12	0
6	Locked	37.3	8	0
7	Locked	37.6	13	0
8	Locked	37.6	8	0
9	Locked	37.6	6	0
10	Locked	37.6	6	0
11	Locked	38.6	5	0
12	Locked	37.6	6	0
13	Locked	38.6	5	0
14	Locked	37.6	7	0
15	Locked	38.6	2	0
16	Locked	38.6	7	0
17	Locked	38.6	6	0
18	Locked	37.6	6	0
19	Locked	38.6	21	0
20	Locked	38.6	5	0
21	Locked	38.9	5	0
22	Locked	38.9	20	0
23	Locked	38.6	7	0
24	Locked	38.6	4	0

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300014	41.5	5120	64 qam	1
2	39400000	39.5	5120	64 qam	4
3	46200000	40	5120	64 qam	3
4	53700029	41.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Welcome back!

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	xv9873254k;fg87dsfd;kfoA,

Primary Downstream Service Flow

SFID	28601
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	28980
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Many Thanks,

ANY ADDITIONAL INFORMATION NEEDED REGARDING THIS ISSUE PLEASE ASK

Tracy

[risc19]

Hello,

Nothing really stands out from those stats.

SNR could be a bit better, 38db or higher would be better but nothing major.

If you don't mind me asking, what are the problems you are experiencing?

[Tracy89745]

Hi ,

The problems my son is receiving is that he used to get the full speed of M200. He says this was 220 Mbps Download and 21 Mbps Upload speed.

He now gets about 50% lower then these speeds that i am post to be getting and paying for. Why is this??

I need and want this fixed ASAP. 

Thanks Tracy.

[risc19]

You can try phoning the automated fault report thing

Number is... 0800 561 0061

It will tell you if there is a fault in your area.

Also can you post the info from the 'network log' section?

It may help.

Virgin should come along at some point here and see if they can find whats up.

By the way is your son using wifi or an ethernet cable?

[jpeg1]

There could be any number of reasons for loss of speed. We need more information.

What device is he using to measure the speed, and how is it connected to the Hub?

[Tracy89745]

Thanks for everyone's help. 

The problem has now been fixed!

Many Thanks Tracy.

[risc19]

You are welcome, thats good to know it back up to speed.